We're so sorry to hear that you had this experience with Purina Tidy Cats Multi-Cat Clumping Litter, Clear Springs Scent. It’s certainly not typical. We are pet lovers and pet owners ourselves, so we can assure you that the quality and safety of our products are our top priorities. We'd like to gather additional information and offer our help. When you have a moment, please call us at 1-800-835-6369. We are available Monday through Saturday from 8 a.m. to 6 p.m. (CT). We look forward to speaking with you. – The Tidy Cats Team

We're sorry to hear about your recent experience with Tidy Cats Multi-Cat Clumping Litter, Clear Springs Scent. This is certainly not typical of our products and not something we expect. We appreciate your feedback, and your concern will be forwarded to our appropriate department for review. The quality, safety and satisfaction of our consumers are our priorities. We want to gather additional information to learn more and offer our help. Please give us a call at 1-800-835-6369. We are available Monday through Saturday from 8 a.m. to 6 p.m. CST and look forward to speaking with you. –The Tidy Cats Team

We appreciate you reaching out to us, and we’re sorry to hear about your experience with the Purina Tidy Cats Multi-Cat Clumping Litter, Clear Springs Scent. This is definitely not what we want for our customers. We can assure you that the quality and safety of our products are our top priorities. We'd like to learn more and offer our help. Please give us a call at 1-800-835-6369 when you have a moment. We're here Monday through Saturday, 8 a.m. to 6 p.m. (CT). Looking forward to hearing from you! – The Tidy Cats Team

Thank you so much for sharing this with us. Please know that your feedback is really appreciated. If you have further questions, please contact us by following this link: https://www.purina.com/contact-us/. - The Tidy Cats Team