Thank you for taking the time to let us know your thoughts on our Tidy Cats Multi-Cat Clumping Litter, Clear Springs Scent. It's great to hear that our litter works well for you, and we truly appreciate you giving it a try and sharing your positive feedback. As cat lovers and cat parents ourselves, we can assure you that the quality and satisfactory experience of our consumers and their pets is our number one priority. - The Tidy Cats' Team

We sincerely apologize for your experience with Purina Tidy Cats Multi-Cat Clumping Litter, Clear Springs Scent, as this is not the standard we strive to uphold. We would appreciate the opportunity to learn more and to speak with you directly. When you have a chance, please contact us at 1-800-835-6369. Our team is available Monday through Saturday from 8 a.m. to 6 p.m. (CT). We look forward to assisting you. – The Tidy Cats Team