Thank you for reaching out and we apologize for the delayed response. We do apologize for the experience with Purina Tidy Cats Multi-Cat Clumping Litter, Clear Springs Scent. This certainly isn’t something we’d expect. We’d like to gather some additional information to better understand your concern. Please give us a call at 1-800-835-6369. We are available Monday through Friday from 8 a.m. to 6 p.m. (CT). We look forward to speaking with you. – The Tidy Cats Team

Thank you for sharing your feedback about our 40-pound packages of Tidy Cats Multi-Cat Clear Springs Clumping Cat Litter. We're sorry to hear that our current packaging has disappointed you. We genuinely value your input and want to understand your experience better. Please reach out to our team directly at 1-800-835-6369, Monday to Saturday from 8am - 5pm CST. If you prefer email, you can also contact us through our website at www.purina.com/contact-us. We appreciate your thoughts and look forward to hearing from you soon. - The Tidy Cats Team