Thank you for reaching out to us. We do apologize for the experience with Purina Tidy Cats Multi-Cat Clumping Litter, Clear Springs Scent. This certainly isn’t something we’d expect. We’d like to gather some additional information to better understand your concern. Please give us a call at 1-800-835-6369. We are available from 8 a.m. to 5 p.m. (CST) Monday through Saturday. We look forward to speaking with you. – The Tidy Cats Team

Thanks for stopping by. We’re happy to help answer any questions you may have about our products, and we'd like to gather some additional information to better understand your inquiry or concern. When you have a chance, please contact us by following this link: https://www.purina.com/contact-us. We'll look forward to hearing from you and assisting you. - The Tidy Cats Team