We are sorry you are having this experience. Our products undergo many quality checks to ensure they get to you with the best results, so we don't expect these things to happen. For best results, fluff the duster before inserting it into the handle. Hold both ends of the duster and quickly move your hands up & down in a see-saw motion. You may also pull at the fibers to further fluff them. The more fluffed the fibers, the better cleaning results you'll get. So we can learn more about your experience, please call us at (800) 214-8734 when you have a moment.

We're sorry to hear that you feel this way, since our Heavy Duty Dusters do go through many quality checks to ensure that you can enjoy an effective clean with them. To get the best possible cleaning results, we recommend making sure that you fluff the fibers before inserting them onto the handle. To fluff the fibers, hold both ends of the duster cloth and move your hands up and down quickly in a wave-like motion. We hope this helps, and please give us a call at (800) 214-8734 if there's anything more we can assist you with.

We're sorry to hear this, Jan, as our Dusters go through many quality checks to ensure that you can enjoy an effective clean with ease. We'll be sure to share your feedback with our team. To get the best possible results, we recommend that you fluff the fibers before inserting the Dusters onto the handle. To fluff the fibers, hold both ends of the duster cloth and move your hands up and down quickly in a wave-like motion. We hope this helps. If you'd like further assistance, please give us a call at (800) 214-8734.

We’re sorry you're disappointed at the lack of fluffiness, when first taking our duster cloths out of the package. For best results when using the dust cloth refills, we recommend fluffing each cloth before use. To fluff the fibers, hold both ends of the duster cloth and move your hands up and down quickly in a wave-like motion. The more you fluff up the fibers, the better results you'll get. If you have any further questions or concerns, we're here to help. Just give our team a call at 1-800-214-8734 from 9AM -- 6PM EST Monday -- Friday.