Skip to Main Content
Sam's Club
Sam's Club
All Departments
All Services
Customer reviews for Neutrogena Makeup Remover & Night Calming Cleansing Towelettes, 25 ct., 5 pk. for
Neutrogena Makeup Remover & Night Calming Cleansing Towelettes, 25 ct., 5 pk.
4.5 out of 5 stars
stars
4,828 ratings3,050 reviews
  1. 5 stars79% (3,806)
  2. 4 stars10% (494)
  3. 3 stars2% (109)
  4. 2 stars2% (92)
  5. 1 star7% (327)

Member photos

Sort by |
Showing 731-740 of 3,050 reviews
Jul 22, 2020
dirtroad_diary
5 out of 5 stars review

These are the ONLY thing I use to remove my makeup. I am very sure after using this to remove makeup I wash my face with my Dove bar soap just to rehydrate and clean my face up more. This stuff isn’t terribly expensive, a little goes a long way and they last for ever.

Review from neutrogena.com
Helpful?1NOMJLR7ZN8013939017407
Jun 1, 2022
Robyn3
4 out of 5 stars review

Refresh time!!

[This review was collected as part of a promotion.] I was excited to receive the Neutrogena Ultra soft makeup remover towelettes and began using immediately. Actually use not only for makeup removal but to refresh my skin after being outside in the heat. The towelettes have a lot of product(moisture) on them and one towelette goes a long way. However the ultra softness seems to weaken the texture or integrity of the napkin and they are practically falling apart by the end. I prefer the original over the ultra soft but I understand many people have skin sensitivities.

Review from Home Tester Club
Helpful?1NOMJLR7ZN8013939017407
reply from Neutrogena

We're sorry to hear that! We expect our products to perform better. We'd love to talk more about your experience, please call us at: 1-800-582-4048 Monday through Friday between 9:00 a.m. and 5:30 p.m. EST. Thank you!

Jul 4, 2024
DaniDeeS9
5 out of 5 stars review

Favorite makeup wipes!

[This review was collected as part of a promotion.] I absolutely love these make up remover wipes! I have been using them for years and they never disappoint. They do the job and leave my skin beautiful. The wipe holds together well too and doesn’t break up as it’s used. Highly recommend

Review from Home Tester Club
Helpful?1NOMJLR7ZN8013939017407
May 15, 2018
Patricia
4 out of 5 stars review

Caused a very bad rash

I too have used these makeup remover towelettes for years with no problem. I really liked them, but ended up with a very bad rash and swelling on my face, eyes and neck. The package I had just bought was LOT2357NK 15 09 : 18. I am now taking medicine to stop the intense swelling and itching. I still like the product and will go back to it after this all clears up, as I am hoping it was just a bad batch.

Review from neutrogena.com
Helpful?1NOMJLR7ZN8013939017407
reply from Consumer care

Thank you for letting us know! We appreciate your loyal use of our Makeup Remover Towelettes and want to assure you there has been no change whatsoever to our wipes. So we can gather some details about your experience, please contact us at: 1-800-582-4048 Monday through Friday 9AM-5:30PM. We appreciate your call!

Jun 8, 2022
Anaboom5
5 out of 5 stars review

Neutrogena make up remover ultra soft towelettes

[This review was collected as part of a promotion.] Very soft, very efficient, and easy to use. In just one swipe you can practically remove eyeshadow and mascara completely off your eye. I am actually impressed with ease of using a wipe to remove my makeup

Review from Home Tester Club
Helpful?1NOMJLR7ZN8013939017407
Jul 10, 2024
HappyFace2
5 out of 5 stars review

Does a great job!

[This review was collected as part of a promotion.] Some days, I wear light makeup and others I wear heavier makeup, like with a smokey eye. I loved how it worked on removing the heavy makeup, but I also love the clean feel on the light makeup days!

Review from Home Tester Club
Helpful?1NOMJLR7ZN8013939017407
May 31, 2022
LizzieP05494
4 out of 5 stars review

Works like they should

[This review was collected as part of a promotion.] These wipes do their job. They removed all makeup as expected. They left my skin feeling clean and soft but also refreshed. Definitely not as great for your skin as actually washing it but, when you are on the go or just trying to get off that stubborn makeup these are a great go to. They get the job done.Worth the money

Review from Home Tester Club
Helpful?1NOMJLR7ZN8013939017407
Aug 10, 2019
Mary39
3 out of 5 stars review

Anyone else tired of the package not sticking back

I've used these for years and cannot find any other makeup remover to do as good a job. But I am sick of the faulty stick method they still use to close the pack after using one. Because I like the product so much, I'm now using the stick (tape) from a disposable wipe packet on my Neutrogena packets - so they won't dry up before I finish the pack. I can't help but wonder if they do it on purpose - they have to know - so we buy more as they dry up. It's particularly frustrating when you know they could do better since other packets don't have this problem.

Review from neutrogena.com
Helpful?1NOMJLR7ZN8013939017407
reply from Consumer Care

We'd love to grab some details from you about these packs- they definitely should be sticking! Give us a call at 1-800-582-4048, we're here from 9AM to 5:30PM ET Monday through Friday. Mention the username you used to leave this review, we're looking forward to your call!

Feb 12, 2020
Lexi P
1 out of 5 stars review

Allergic Reaction

I used these for almost 5 years and I will never use these again. I had an allergic reaction that made my eyes swollen shut and it was extremely painful too. This reaction has happened for the past month. I was going through my makeup routine to figure out what I was reacting to and I never thought that it would be makeup wipes.

Review from neutrogena.com
Helpful?1NOMJLR7ZN8013939017407
reply from Consumer Care

We're so sorry to hear that you had a reaction to our wipes. We'd like to chat more with you about this. Give us a call at 1-800-582-4048. We're available M-F 9AM-5:30PM ET. We hope to hear from you soon!

May 14, 2018
Aringer1987
1 out of 5 stars review

Burned my eyes!

I used to use these makeup removers religiously for a good two years until recently when they started burning the skin under my eyes and drying it out so badly i had to go to urgent care. It was such a severe rash! Not sure if the chemicals or ingredients have changed or what, but my eyes and skin were in so much pain. And it’s sucks because they took the makeup off so well!

Review from neutrogena.com
Helpful?1NOMJLR7ZN8013939017407
reply from Consumer Service

Hi there, and thank you for making sure we were aware of this. We're sorry to hear about what happened and want you to know that we take matters like this seriously. We'd like to speak with you directly to learn more about this, so please call us at 1-800-582-4048, Monday - Friday, between 9:00am and 5:30pm EST so we can help. Thank you!