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Customer reviews for Neutrogena Makeup Remover & Night Calming Cleansing Towelettes, 25 ct., 5 pk. for
Neutrogena Makeup Remover & Night Calming Cleansing Towelettes, 25 ct., 5 pk.
4.5 out of 5 stars
stars
4,828 ratings3,050 reviews
  1. 5 stars79% (3,806)
  2. 4 stars10% (494)
  3. 3 stars2% (109)
  4. 2 stars2% (92)
  5. 1 star7% (327)

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Showing 741-750 of 3,050 reviews
May 27, 2022
MarissaP6
5 out of 5 stars review

Does the job

[This review was collected as part of a promotion.] I love these towelettes. They are soft enough and gentle enough to use every day but tough enough to get even the most waterproof mascara or eyeliner off. They don't leave a residue on your face or fuzzy bits they are very affordable and easy to find.

Review from Home Tester Club
Helpful?1NOMJLR7ZN8013939017407
Jun 25, 2018
Anonymous
1 out of 5 stars review

Caused my skin to break out in running blisters

I normally use micellar water wipes but on Friday night I ran out so I decide to use the Neutrogena makeup wipes. I use them Friday and Saturday night. Sunday morning I wake up with these running blisters on both sides of my face. I noticed when I used them that I felt a burning sensation. Of course I didn't pay much attention to it. I just thought maybe it had a high alcohol content. Very disappointed.

Review from neutrogena.com
Helpful?1NOMJLR7ZN8013939017407
reply from Consumer Service

Oh no - we're so sorry to hear about this! We wouldn't expect something like this from any of our products, so we'd like to learn more about what happened and help in any way we can. Please call us at 800-582-4048; we're available Monday through Friday 9AM - 5:30PM ET. Looking forward to hearing from you soon!

May 24, 2022
Heathermay835
5 out of 5 stars review

Convenient and quick

[This review was collected as part of a promotion.] I really enjoyed the Neutrogena makeup remover ultra soft cleansing towelettes. They are perfectly moistened and super soft. It took me about one minute from start to finish to get all my make up off and left my face feeling nice and clean. The only downfall about this product and it’s not really a downfall is it leaves a little oily residue behind after you use them. But all in all I was very happy with this product and will definitely be purchasing it again !

Review from Home Tester Club
Helpful?1NOMJLR7ZN8013939017407
reply from Consumer Care

Even a little bit of residue after using our cleansing wipes is too much and we'd like to hear more! Please give us a call at 1-800-582-4048 M-F 9 am-5:30 pm ET so we can chat. Thank you!

Apr 12, 2020
bharvid
5 out of 5 stars review

This is in every bag and purse, love this remover and have been using it for a really long thing now. The price isn’t that bad but I have seen other removers which are priced cheaper and do the same thing. However, it leaves your skin moisturized so that’s an added benefit.

Review from neutrogena.com
Helpful?1NOMJLR7ZN8013939017407
Mar 25, 2012
NC gal
1 out of 5 stars review

Does not live up to claims!

I use a number of Neutrogena products so thought I would try these. What a waste of money! I wear the Healthy Defense Liquid moisturizer and a very light application of a high end powder foundation and blush. When I used my first towelette I would estimate it took off less than one third of my VERY light makeup. After another towelette I finally switched to soap and water, and would estimate that still more than a third of the makeup was removed only after using the soap and water and a soft washcloth. And by the way, the towelettes could double as sandpaper if you have any refinishing projects around the house! Love their other products, but had to throw these in the trash.

Review from neutrogena.com
Helpful?1NOMJLR7ZN8013939017407
Jan 16, 2020
sincerely_melyssa
4 out of 5 stars review

These makeup wipes are my holy grail, I take them everywhere and use them every single day! they get all of my makeup off and really make my face feel clean. My face breaks out very easily and these makeup wipes do not break my face out and actually help get all the makeup off. They are such a good price and last forever! 100% recommend them.

Review from neutrogena.com
Helpful?1NOMJLR7ZN8013939017407
Jul 6, 2024
BrittBritt9
5 out of 5 stars review

Works great

[This review was collected as part of a promotion.] I always use a makeup wipe to remove my makeup before I wash my face at night. These wipes are soft, work great, smell good and leave my face clean and soft too. I like that I was able to remove waterproof mascara easily and it didn’t smear it all over my face. Definitely worth the price and recommend too.

Review from Home Tester Club
Helpful?1NOMJLR7ZN8013939017407
May 14, 2018
JpMA
1 out of 5 stars review

Skin remover

make up remover I'd like to start off by saying that I've used this product for several years with no problems until about December of 2017. I started getting an itchy spot under my left eye which then became raw and swollen, I hadn't used anything new recently so I was baffled as to what was causing this reaction. I stopped using my moisturizers and make up but the problem persisted and even worsened, the patch under my eye would get swollen and itchy and then flake, the problem didn't stop there it spread to under my nose as well, an itchy, flaky patch under my nose and under my eye. then I saw similar folks having the same reaction from this product. I'm confused as to why; all of a sudden, is this product irritating my skin?

Review from neutrogena.com
Helpful?1NOMJLR7ZN8013939017407
May 11, 2018
burnie18
1 out of 5 stars review

CHEMICAL BURN

I usually use this company's makeup wipes for sensitive skin, but my grocery store was out, so I bought these instead. I've used them before and never had an issue, but this time my skin started drying out and flaking off within a few days of use. I switched face washes, laundry detergents, and scheduled a doctor's visit. I've even started putting pure coconut oil on my face to ease the dryness and burning! It was only after reading other reviews that I realized it was this product causing the issues. The fact that Neutrogena is claiming they haven't changed their ingredients for this product despite the enormous amount of recent cases similar to mine is very suspicious. 10/10 would NOT recommend.

Review from neutrogena.com
Helpful?1NOMJLR7ZN8013939017407
reply from Customer Service

Thank you for reaching out about this! We're very sorry to hear about your experience, and we’re here to clear the air about our beloved Makeup Remover Wipes. We’ve heard and seen the passionate conversations that have recently taken place about potential skin/allergic reactions. Here’s the clean and honest truth – while we’re currently conducting a full investigation, we can confirm that there have been no changes to the formula of the wipes people have contacted us about. You can trust that all of our Neutrogena products are required to meet our rigorous quality and safety standards prior to us sending them to you and to your favorite store – there are absolutely no exceptions. As we respond to everyone who has contacted us, we’re asking for more information and providing each person with a convenient way to return the wipes. We'd like to speak with you personally to learn more, as it will help us get to the bottom of this and assist you further. Please call us at 1-800-582-4048 Monday through Friday 9 AM to 5:30 PM ET. We look forward to hearing from you!

Jul 4, 2024
AndreaH7
5 out of 5 stars review

The BEST Makeup Remover Towelettes...

[This review was collected as part of a promotion.] I love everything about these Neutrogena Makeup Remover Cleansing Towelettes from the nice fragrance to the soft feel of them! They are hands down the best ones I've ever used as they take off all dirt, makeup, & residue leaving your skin super clean & smooth!

Review from Home Tester Club
Helpful?1NOMJLR7ZN8013939017407