It was difficult to get to the person to assist me. However when I finally spoke to a live person... she was very patient and helpful. She talked me thru the steps to diagnose and fix the problem. Happy my dryer is working properly now and I did not have to have a service person come to my home.

[This review was collected as part of a promotion.] So far, the dryer is operating efficiently, and the steam feature is something we did not have in the past. It eliminates my wife having to iron her uniform/work clothing. I really like the smart features in that it notifies me when the dryer has completed its operation.

[This review was collected as part of a promotion.] Excellent product. Clothes smell good and are essentially wrinkle free when they come out of the dryer. Nice to be able to use the LG feature on your phone to monitor and see any alerts to keep dryer running top notch

[This review was collected as part of a promotion.] We have had our new dryer for a few weeks and it has worked very well. It is quiet, dries clothes well, and fits well in our laundry room (it has a slightly smaller footprint than our old dryer). We have been very happy with our new LG Dryer!

[This review was collected as part of a promotion.] This is a lovely looking dryer. Unfortunately, it never dries anything with just one cycle, no matter what setting, no matter what size load, I have had to run it through 3, 4, even 5 times before it all gets dry. I now do time dry, because it's the only way to get anything dry. We have only had this dryer for about a year, and I have to say, we are disappointed but hoping we can find a problem that can be fixed.

Have only had this for a couple of weeks now, but so far so good. We are having an issue with bigger items like sweaters/hoodies drying with the rest of the clothes so we usually take them out after a little bit and let them air dry on a hanger. Need to dive into the details a bit to figure out if it's some setting we arent using.

I purchased this LG DLEX4000W dryer to replace an existing dryer. My expectations were that this new dryer would take several cycles to thoroughly dry a full load. Was I surprised. This dryer is clearly superior to my old dryer as all of our clothes were dry after running it just one cycle. I no longer need to use the time dry cycle and run multiple cycles. I can rely on the dryer's sensor technology to know when the clothes are dry.

[This review was collected as part of a promotion.] We bought this dryer and the WM4000 washer together, the dryer has a lot of great cycles and is easy to set the cycles you want, it is very quiet - - we can barely hear it downstairs when it is running upstairs, no vibration at all. The ThinQ app was a little hard to set up and we could not pair it with the washer. either, as I thought we could. But, overall we are very happy with our purchase.

[This review was collected as part of a promotion.] Great features, large capacity and steam setting. Really a great dryer with a lot of features, will even let you know with a code to clean the lent trap if you forget. Some people can really appreciate that feature. This dryer offers a lot of different setting and can handle anything you throw in it. Has a wifi app that can be very helpful if you forget you threw a load in, it will let you know it's done. has steam setting if you need to freshen up a shirt or pants to help get some wrinkles out. LG has a great reputation for quality products, I personally own a few and have never had a problem with any of them.

[This review was collected as part of a promotion.] We purchased this Dryer after a lot of research on matching washers and dryers. We downloaded the user's manual from the WEB site which helped us both appreciate and utilize the features of the product. Although highly satisfied, the dry sensor indicates clothes are dry. On some occasions it needs additional minutes to get completely dry. WIFI seems unnecessary and we're not sure we'll use it much. Overall, we are very satisfied with the purchase.