Hi there, I'm very sorry that you are experiencing issues with your CU7000 TV Software. Please know we are here to help. First, let's try to run a cold boot on your TV. Hold down the power button on your TV remote until the TV shuts off and turns back on again. Then go to Settings> Support> Software Update. If you still cannot update your TV, you can download the update on a USB drive and manually update your TV: 1. On Samsung's website (upper right corner), go to Support > Manuals & Software > Find your TV model. 2. Download the update and extract it to the root of a USB thumb drive. (Do not put it in any folders on the thumb drive.) 3. Connect the USB thumb drive to a USB port on your TV. 4. Navigate to Settings > Support > Software Update, select Update Now, and then select Yes. 5. Follow the on-screen instructions to install the updated software. I hope this resolves your issue! If you continue to have issues, please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. LiveChat with an agent, as well as manuals, software, and warranty info, can be found at the ‘Support’ link on our Samsung website. ~ Samsung Advisor

Hello, thank you for your review and feedback. We will pass your comments along to our store staff and hope you visit us again someday soon.

Hi Tony G, Thank you for your review of the 43" CU7000D TV. I'm glad you are enjoying the TV's Crystal Processor with 4K UHD Upscaling, allowing you to watch the content you love upgraded to dazzling 4K resolution. If there's anything we can do to help you, please do not hesitate to reach out to us. Call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. LiveChat with an agent as well as manuals, software, and warranty info, can be found at the ‘Support’ link on our Samsung website. ~ Samsung Advisor