Hello, thank you for your review and feedback. We will pass your comments along to our store staff and hope you visit us again someday soon.

Hi Jimbo, Thank you for your feedback on the CU7000 TV remote; please know your review will be shared with our internal design teams. If you do not prefer to use the provided Samsung remote, the TV is compatible with other universal remotes, or there are Samsung remotes available for purchase that have letters and numbers, as you mentioned. You can also use your Android or Apple device as a remote via the Smartthings App. If you ever have questions or need any help, Samsung is here for you! Give us a call at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website. Thanks for being a part of the Samsung family! ~ Samsung Advisor

Hi cosfini05, Thank you for choosing the CU7000 TV and for your review regarding Smart Hub. Your feedback will be shared with our internal teams. Please know you can choose what your TV does when you turn it on by going to Settings > All Settings> General > Smart Features. When you set Autorun Smart Hub to be on, the TV displays the Home Screen automatically when you turn the TV on. If Autorun Last App is set to on, the last used app automatically runs when you turn on the TV which would help you avoid any ads. You can turn this function on or off. If you’d like more help with settings, please know we’re here to help! Call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Or visit us on the Samsung website and click on the ‘Support’ link for: 1) LiveChat 2) Manuals, Software, & Warranty Info ~ Samsung Advisor

Hello, thank you for sharing your feedback. At Samsung.ca, we always aim to satisfy our valued customers and would love to help. Please feel free to contact us at 1-800-SAMSUNG or via live chat on our website (http://www.samsung.com/ca/support/) for assistance. Thanks!