Hello, thank you for your review and feedback. We will pass your comments along to our store staff and hope you visit us again someday soon.

Hi Timmskmw, We appreciate your review and for letting us know you are experiencing sound issues with your CU7000 TV. While you wait for Samsung service, you may want to try the below troubleshooting steps. First, you may want to ensure you are running the latest Firmware. Go to Settings> Support> Software Update. You can easily update from there. Next, we recommend you try a Sound Test under Support > Self Diagnosis > Start Sound Test. I hope your issue is resolved quickly. If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website. ~ Samsung Advisor

Hi Linda, Thank you for sharing your experience with low volume on the CU7000 TV. I have a few recommendations that should help. There are several volume features you can adjust, which I have put below for you to troubleshoot. 1) Auto Volume automatically adjusts the sound to a certain level when changing channels or switching to another external input. Go to Settings > All Settings> Sound > Expert Settings > Auto Volume. 2) Adaptive Sound automatically adjusts to a specific volume level while watching TV. The TV analyzes your volume usage history by time period to automatically adjust the volume when you use an app or switch to an external input source. Go to Settings> All Settings> Sound> Sound Mode> Adaptive Sound. 3) Several Sound Modes are likewise available to meet your personal preferences: Home > Settings > All Settings> Sound > Sound Mode Also, some sources have their own volume control, which might need to be set higher. Please check the volume control of the external device (cable box or satellite box, DVD, Blu-ray, etc.) connected to your TV. Also, check the cable connection between an external device and the TV and then try the cable connection again. I hope this helps improve your audio experience. Should you need further assistance or have any questions, please contact Samsung Customer Support at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website. ~ Samsung Advisor