Hey there. We love our LG TV and wish we could have the opportunity to have you love it, too. While we wish we could have resolved your matter immediately, We would like to express our gratitude for your business and let you know that we genuinely appreciate it. If you have any questions, please feel free to private message us on social media. We're just a DM away.

Hi, Dawn. Thank you for sharing your experience with your LG TV. We understand how important it is for a remote control to be intuitive and easy to use, especially when technology feels overwhelming. To allow us to properly investigate the details of your specific product model and to see if there is anything we can do to assist with this remote control usability issue being encountered, please send us an email at lgdigitalcare@lg.sprinklrsupport.com if you need further assistance. ^James

Hi there. We appreciate taking the time to post your review and making us aware you're in need of our support. We'd be more than happy to help! So that we can help get you just the right parts, please reach out to us on social media. Our handle for X and Facebook is @LGUSSupport. Please include your phone number and TV information (model and serial numbers) in a private message to us. We look forward to hearing from you! ^Chris

Hey, Armando! Thanks for the review; we've attached a link below with a guide to installing premium apps. Please be sure to call us at 800-243-0000, if we can ever help! https://www.lg.com/us/support/help-library/lg-tv-how-to-installdelete-apps-on-my-lg-smart-tv-CT10000018-20153096004539 ^Ian