We truly appreciate your support, and we are grateful when our valued customers like you take the time to leave positive reviews, as this helps us to attract more customers and increases our reputation. We hope to see you again soon! ~ Tanisha

Hi, Dawn. Thank you for sharing your experience with your LG TV. We understand how important it is for a remote control to be intuitive and easy to use, especially when technology feels overwhelming. To allow us to properly investigate the details of your specific product model and to see if there is anything we can do to assist with this remote control usability issue being encountered, please send us an email at lgdigitalcare@lg.sprinklrsupport.com if you need further assistance. ^James