We sincerely appreciate your valuable feedback regarding your experience with the 65UR8000AUA TV. We understand that replacing the remote and returning to factory settings within a year of owning the TV can be frustrating. Our team is here to help you resolve these issues. We recommend contacting our support team on social media @LGUSSupport, where they can provide personalized assistance and guide you through the troubleshooting process. We need to ensure that you receive the quality product you expect. We're sorry if the TV didn't meet your expectations. We'd appreciate the opportunity to address your concerns and work toward a resolution.^Con

Hi David, thank you for sharing your experience. We understand how much you’re enjoying your LG 50 Inch Class UR8000 Series LED 4K UHD Smart webOS 23 with ThinQ AI TV 50UR8000AUA, and it’s great to hear the clear picture and easy controls have been such a strong fit. Pairing it with a sound bar is a great choice, and it’s wonderful to know it’s making dialogue even easier for you both. If you need further assistance, feel free to email lgdigitalcare@lg.sprinklrsupport.com. LG Digital Care Team ^Rich #LifesGood ❤️

Hi Drittz, we understand and appreciate you taking the time to share your experience with the LG 86 Inch Class UR8000 Series LED 4K UHD Smart webOS 23 w/ ThinQ AI TV, model 86UR8000AUA. It’s great to hear that the picture quality, sound, and overall value have been such a strong match for what you were looking for — this model is designed to deliver a premium viewing experience at an excellent price point. Since you’re enjoying the performance, one helpful tip is to enable AI Sound Pro for a fuller, more immersive audio experience. You can explore the full product details here: https://www.lg.com/us/tvs/lg-86ur8000aua-4k-uhd-tv If you need further assistance, feel free to email lgdigitalcare@lg.sprinklrsupport.com. ^Rich

Hi, there. We value your feedback regarding purchasing the LG Smart TV (75UR8000AUA) model. We regret to hear about the inconvenience and frustration you encountered during the delivery and return process of your 75UR8000AUA television. We understand that waiting almost two weeks for delivery, only to have the screen arrive broken, was extremely disappointing. We appreciate your patience and cooperation in refusing the delivery and notifying our customer service team. We take your feedback seriously and are committed to improving our processes to prevent similar issues from occurring in the future. If there's anything else we can do to assist you, please reach out to us on social media @LGUSSupport so we can help you further. We're here to assist you and provide any additional support you may need. ^Juvy

Hi there, Thank you for reaching us. I'm truly sorry to hear about the screen burn-in issues you're facing with your LG TV. It must be frustrating to have this happen just 92 days after purchase, especially when dealing with customer support has been difficult. I can imagine how disappointed you must feel, and I apologize for any inconvenience this has caused. Please know that your feedback is important to us, and we will do our best to assist you in resolving this matter. Please reach out to us on social media @LGUSSupport so we can help you further. ^Cris