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Customer reviews for 12,500/9500–Watt Westinghouse Dual Fuel Portable Generator With CO Sensor + Remote Electric Start / Propane Hose for
12,500/9500–Watt Westinghouse Dual Fuel Portable Generator With CO Sensor + Remote Electric Start / Propane Hose
4.8 out of 5 stars
stars34.2K ratings34.2K reviews
  1. 5 stars86% (29.4K)
  2. 4 stars12% (4,132)
  3. 3 stars1% (333)
  4. 2 stars0% (98)
  5. 1 star1% (197)

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Showing 7,011-7,020 of 34,238 reviews
Nov 16, 2020
LA-Biped
5 out of 5 stars review

Easy to assemble

Was easy to assemble and runs well, just a bit loud, but its a powerful engine. Some small issue comments: The manual didn't match what I was getting (e.g talks about hooking up the battery, but it was already hooked up. Additionally, the progression of the manual didn't match what I needed to do (under operation preparation there was no mentioning of needing to fill oil) though they shipped an oil bottle and had a sticker around the oil fill plug to remind you that you had to fill it in. So overall minor things. When I started the engine up for the first time with the electrical starter it didn't work, I had to do a manual start and use the choke, then it worked on first try.

Review from westinghouse.com
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Apr 29, 2023
bbell
4 out of 5 stars review

Portable Generator

I bought two of these to power my whole house after a storm. They come with a remote starter but I could not get either of the remotes to sync to the generators. I tested the generators today and they both started easily but one kept stalling. After several attempts it ran steady. The two generators ran everything in my house including two air conditioners.

Review from westinghouse.com
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Sep 30, 2023
Brinson
3 out of 5 stars review

Battery

This was purchased as a gift for me in September of 2021. It has never been in service. It only has 244 hours. It has only been started periodically to maintain everything. I have followed all the recommended Westinghouse procedures for storage. This is electric start. Why has the battery failed so soon? Shouldn’t the battery be under warranty? I have attached pictures. You’ll see in one that the factory installed protective tape is still on the outlets.

Review from westinghouse.com
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reply from eComm

Hello, Thank you for your purchase! We are so sorry to hear about the battery on your unit. Thank you for reaching out to us, as your purchase comes with our Westinghouse 3-Year Limited Warranty with Lifetime Technical Support. If you haven't already done so, please reach out to us at support@wpowereq.com or 1-855-944-3571 and we'd be happy to get your Westinghouse generator back up and running! Thanks, Sydney, Westinghouse

Nov 7, 2024
SlyM
5 out of 5 stars review

Product review

This product is amazing. I have to buy this product to have a power source of emergency in case of power failure. Easy to use, powerful and powerful. Easy to start. The remote control is very useful for starting and stopping while staying in the shelter. The noise of the engine is less loud than I expected. The fact that it can be used with 2 types of fuel, gasoline and propane offers a lot of flexibility and alternative solution. I shop long time before stopping my choice but I do not regret it. I roconmmande without hesitation this generator.

Review from westinghouse.com
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Sep 7, 2020
Gunner
4 out of 5 stars review

Very Satisfied

The machine seems of good quality and fired right up after connecting to a 20lb propane tank. Not too noisy, decent fuel consumption, and serious power for the price. My only complaint is that this heavy unit comes with cheap wheels that would be better used on a rolling cooler. I did know this going in but it is my only critical thought on the product. Very satisfied otherwise!

Review from westinghouse.com
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Jun 11, 2021
NucMan
5 out of 5 stars review

All the features I need

Purchased WGEN9500DF in Nov 2020. Ran on propane and gasoline without issue. When starting on gas open the gas shutoff vale and turn the engine control switch/battery disconnect to on. Wait a few moments for fuel to fill the carburetor bowl. This will improve the starting of the engine. When connected to the house panel it ran the high efficiency furnace and any UPS's that were connected were happy. The frequency was set to 62.5 Hz and I lowered to 61.5 Hz as I don't have any loads that will push the 9500 watts. The UPS's may not be happy with 62.5.

Review from westinghouse.com
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Sep 16, 2023
Lil Blu
5 out of 5 stars review

Happy to Own A Reliable Appliance

We bought this very necessary appliance since we live in Florida and are subject to power outages due to hurricanes & etc. It was recommended by our nephew who bought one after the last ice storm power outage in Texas. We feel so much at ease now if anything happens.

Review from westinghouse.com
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Aug 3, 2020
Bryan12345
5 out of 5 stars review

Best combination of features and performance

After quite a bit of looking, this was the brand and model that had great reviews, a full set of features (including my must-have dual fuel) and modern conveniences such as the key fob start. The generator arrived in great shape, fired up on the first try, and effortlessly powered the A/C unit of my RV. Very satisfied so far.

Review from westinghouse.com
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Aug 9, 2023
Bill 37
5 out of 5 stars review

Nice unit

Just got this today and I am impressed with the apparent quality. Well packaged and on a small pallet. Fired up on butane and ran smooth. You won’t forget that it’s running, but I knew that going in. My only complaint was that the unit was delivered and put at the end of my driveway.

Review from westinghouse.com
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Sep 25, 2020
Jan E
5 out of 5 stars review

This generator is amazing!

I purchased this generator two weeks ago, and it's already in my little generator house, and ready for winter. I am so amazed how many wonderful features this generator has. It can run on propane or gas, comes with a battery and battery maintainer, and believe it or not, a remote starter!! I am going to love that feature. The set-up was easy, and the operator's manual is the best manual I've ever seen. It has great instructions, and it's full of excellent pictures and diagrams - it has pictures and descriptions of everything you need to know along with step-by-step instructions that are in "large print" for older eyes like mine. This unit is well made and well designed. All of the features, that need to be accessed frequently, are located on the front of the generator including the oil drain and the crankcase where the oil is filled. A funnel, to add the oil, was even included. I live in a very wooded area in North Idaho and get a lot of cold weather and several feet of snow. Our electricity goes out often in the winter because of the trees falling over the power lines. It's predicted that this winter is going to be a doozey. This year, with my Westinghouse WGen 9500DF generator, I'll be ready for it.

Review from westinghouse.com
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