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Customer reviews for 12,500/9500–Watt Westinghouse Dual Fuel Portable Generator With CO Sensor + Remote Electric Start / Propane Hose for
12,500/9500–Watt Westinghouse Dual Fuel Portable Generator With CO Sensor + Remote Electric Start / Propane Hose
4.8 out of 5 stars
stars34.2K ratings34.2K reviews
  1. 5 stars86% (29.4K)
  2. 4 stars12% (4,132)
  3. 3 stars1% (333)
  4. 2 stars0% (98)
  5. 1 star1% (197)

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Showing 5,881-5,890 of 34,238 reviews
Jun 10, 2024
Chris123254123
1 out of 5 stars review

Unwilling to honor warranty claim

Purchased the unit 6 months ago. Used it on propane until i could get a plumber out to hook it up to natural gas. Discovered an issue with the hose for the natural gas. Attempted to file a warranty claim and was denied because I no longer have the receipt

Review from westinghouse.com
Helpful?22OOF8WOEY0P13933121277
reply from eComm

Hello, thank you for letting us know about your experience, we are sorry to hear that you were unable to file a claim. Please reach out to us at westinghousevip@wpowereq.com and we will escalate your case to see what we can do to help. Thank you, Zach - Westinghouse

Feb 19, 2022
Ralph 01
4 out of 5 stars review

Just as advertised so far.

Wanted to try it before we needed it, but didn’t want to leave unused gas in it for a long time if not needed in the near future. Added oil,checked battery, (was fully charged), and hooked up a propane tank. Turned battery switch on, set choke and pressed start. Fired right up and ran smoothly. Let it run for a few minutes with no load and shut it off. Next tried recoil start. Started first pull. Would have given five stars if it had been tested under load. I am more than satisfied!

Review from westinghouse.com
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Mar 10, 2025
SMLSteve
5 out of 5 stars review

Great Generator

We are very pleased with this generator. Attaching the wheels & feet, hooking up the battery, adding oil, getting the generator up and running was easy. It is not very loud, especially for a unit this size. It runs everything we need it to. We are happy we no longer have to leave our house during power outages, which occur frequently in our area. We highly recommend this generator.

Review from westinghouse.com
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Feb 3, 2023
cacti
5 out of 5 stars review

works to expectations

I purchased in Oct. 2022 and have had 3 opportunity to use and it performed as hoped each time. Set the choke, hit the start button 3 times and its running and supply's my entire house and unattached garage. It is set outside with temps to -7 below zero. I do have a battery maintainer attached

Review from westinghouse.com
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Jun 23, 2022
Bellman
5 out of 5 stars review

9500DF is a solid product

I bought this to replace a six month old Champion 7500W Dual Fuel that kept abruptly shutting off. This Westinghouse 9500DF Dual Fuel has a better frame, better fill port, remote start/stop, seems to be quieter, has auto choke. It is a solid product!! I should've bought this one first.

Review from westinghouse.com
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Aug 13, 2024
David08
5 out of 5 stars review

Great product

I bought this generators for my parents who live in Houston TX always had hear great things about Westinghouse products decided to go towards it. It did not disappoint easy set up and registration. I do wish that more retailers would have this product in stock instead of ordering online

Review from westinghouse.com
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Jan 3, 2023
DLBuckner
5 out of 5 stars review

Saved us from the Power outage

I will say this is the first generator I've had that starts so easy. As for noise it does have a loud sound but you quickly forget about it when you really are needing it. The handle and wheels are a big upgrade from my last one,does make it easy to move and place where you want it, and once you fill it with has it does add a lot of weight to it,so I recommend putting it where you need it first. It has enough power that it ran my whole house for 8 hours during this last cold storm we had and I only filled it once. The push button start and remote are handy instead of having to pull start it. And once I get a shed put in for it the remote will be about the only thing I will use.

Review from westinghouse.com
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Jul 20, 2024
LinH
2 out of 5 stars review

Worked Great at first

We bought this in January 2024 and used during a winter storm and in the spring during a thunderstorm outage. We had a power outage last week and the generator wouldn't start, then we jumped the battery with our car. Worked great for several hours then it just quit - plenty of fuel was in it. We are troubleshooting now. May change the overall rating if it is an easy fix. Frustrating since it worked so well earlier this year - brand new also!

Review from westinghouse.com
Helpful?22OOF8WOEY0P13933121277
reply from eComm

Hello, thank you for letting us know about this, we are genuinely sorry to hear about it. I have passed your feedback to our quality control team to ensure that we are producing the best units possible. Please contact us at 1-855-944-3571 or support@wpowereq.com and we will do our best to make things right for you. Thank you, Zach - Westinghouse

Oct 25, 2024
Redviper
1 out of 5 stars review

Won't start

I purchased this generator 3 months ago, and luckily I didn't need to use it, however I did turn it on twice just to run it. The first time it started up after a few times and I ran it for several hours. A month later, I tried running it again and it took a longer time to start it. After awhile I was able to run it for several hours. Today, I am trying again and it starts up, then shuts down after a minute or so. After I purchased this generator, I was asked to write a review and I would receive a cover for the generator, however I never received the cover. I also wrote the review based on the first time starting it. My brother is still trying to get it to start.

Review from westinghouse.com
Helpful?22OOF8WOEY0P13933121277
reply from eComm

Hi, Thank you for sharing your feedback with us. We’re genuinely sorry to hear about the challenges you’re facing with your unit. We appreciate you bringing this to our attention, as we are committed to ensuring your generator performs to your expectations. Our team is working diligently to restock the generator cover as soon as possible. In the meantime, please feel free to reach out to us at westinghousevip@wpowereq.com with any additional questions or concerns—we’re here to help! Thanks, Sydney, Westinghouse

Mar 24, 2021
DragonflyCulpeper
5 out of 5 stars review

highly rated

started looking for generators and the Westinghouse ones seemed to be some of the highest rated by online reviews. I want one to be a manual switch backup for our house when we lose power. I went with the Wgen9500DF. I knew they must be pretty popular because they were sold out everywhere. Finally, months after searching regularly one became available and I scooped it up. So I received it a short time later. Box came in good condition. Directions are good. I went ahead and tested it using both gas and propane and it started and ran fine on both. That's where I have to stop the review though as we have not had a power outage to test it out. It seems like a nice unit though.

Review from westinghouse.com
Helpful?22OOF8WOEY0P13933121277