We did not open the generator for several months after we bought it until we actually needed it. We had a small broken piece on the propane quick connect. Support answered the phone right away and was exceptionally helpful!! We are very pleased with our generator thus far!

Bought this in October of 2024 and am just taking it out of the box today, very easy to put together, basically all you need to do is put handle and wheels on, add oil, and either add gas or hook up lp tank, directions are so easy, love it , however hopefully won’t need to use to much!

Initially generator worked as expected. After the 5 hour break in, starter does not engage but the engine starts using the pull start feature. Now I will need to file a warranty claim (-1 star) and transport this heavy generator to and from an authorized dealer (-1 star). I expected better reliability from Westinghouse. This would be a great generator if it did not fail after 5 hours of operation.

Purchased about 3-4 weeks ago. Electrician went to hook-up and test the new generator today and noticed the battery connection wire casing/insulation was frayed/cut exposing the inner wire. In addition, the keyless start fob was not present. I am hoping to have Westinghouse address both of these concerns.

Bought this one to replace my 10-yr old generator. Did a lot of looking and reviewing till I decided to purchase this one. The features and dual fuel was exactly what I wanted. Remote start is an awesome feature. Haven't put it thru the paces yet, but did some test runs and couldn't be happier! Will update after storm season this year.

This generator worked great during the first use. Afterwards, I have been unable to get it to crank. I'm assuming gas was left in it when put in storage and it needs to be cleaned. This would be operator error. So I am unable to attest to the true quality of the generator itself. I know others who has had great success with using this same generator model.

After the power went out, I finally made the plunge and got a generator. This beast does the job, running 2 refrigerators, a freezer and of course a coffeepot. As an unexpected bonus, this is quieter than the generator I borrowed during this past outage.

I haven't had need to use this yet but I have tested it out. It's comparitively quiet to small one I borrowed last year after we lost power for a week due to back to back hurricanes. I am a bit concerned about fuel consumption as it was impossible to get gas for several days the last time but with a few 5 gal cans and several LP tanks I should be fine. My final goal is to eventually tie this into the entire house and I'm sure it will be able to handle my needs.

I recently purchased this genarator and couldn't be more impressed. From the moment I unboxed it, the quality and build were evident. The dual fuel capability (gasoline and propane) is a game-changer, offering flexibility and peace of mind during extended power outages or off-grid use. Setup was straightforward—everything from the instructions to the quick start guide was easy to follow. The electric start worked flawlessly, and the remote start feature is incredibly convenient, especially during stormy weather when you don't want to go outside. Performance-wise, this generator is a beast. With 9500 running watts and 12500 peak watts, it powers essential appliances with ease, including our refrigerator, lights, sump pump, and even the central AC unit. It runs smoothly and surprisingly quiet for its size, which is a big plus. Fuel efficiency is impressive. On propane, it ran for hours without needing a refill, and the built-in fuel gauge makes it easy to monitor usage. The control panel is well laid out and user-friendly, with plenty of outlets to cover all our needs. In short, the WGen9500DFc offers reliability, convenience, and power when you need it most. Whether you're preparing for hurricane season, working on remote job sites, or just want backup power for peace of mind, this generator delivers. Highly recommended!

After the 2024 back-to-back hurricanes in our area, we wanted to make sure our family could stay in our home if we experienced another one. The generator we purchased, along with an interlock kit installed on the electrical panel and a 50-amp inlet, should keep the majority of the house running in the event of an extended outage.