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Customer reviews for 12,500/9500–Watt Westinghouse Dual Fuel Portable Generator With CO Sensor + Remote Electric Start / Propane Hose for
12,500/9500–Watt Westinghouse Dual Fuel Portable Generator With CO Sensor + Remote Electric Start / Propane Hose
4.8 out of 5 stars
stars34.2K ratings34.2K reviews
  1. 5 stars86% (29.4K)
  2. 4 stars12% (4,132)
  3. 3 stars1% (333)
  4. 2 stars0% (98)
  5. 1 star1% (196)

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Apr 24, 2024
Justice 4 All
1 out of 5 stars review

Extremely Disappointing

I live on an island on the coast of Maine with the incumbent power failures, and purchased the Westinghouse 9500 DF about six months ago (99 hours of use) to replace my PowerStroke 6000 which is eight years old, still runs great, but wasn’t quite powerful enough to carry my whole house electrical system, and was getting older. This Westinghouse has been nothing but a disappointment. It constantly ”revs”, blinking the house lights when it has very little load. It shuts off on its own whim, sometimes starts and sometimes doesn’t. I’ve had all types of problems, both on traditional gas and using propane with it.(dual fuel) It seems to have no more power than my older 6000, despite claims that it’s much more powerful. In general, I use my much older smaller generator as my primary and only use this Westinghouse as a back up because I can never tell if it’s gonna run correctly. I’ve learned my lesson on buying this manufactures products. It won’t happen again.

Review from westinghouse.com
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reply from eComm

Hello, Thank you for sharing your experience with your generator. We're truly sorry to hear about the challenges you've encountered. Your feedback is invaluable to us, and we take your concerns seriously. We strive to provide reliable products, and it's disheartening to hear that we've fallen short of your expectations. Please reach out to us at your earliest convenience at support@wpowereq.com or 1-855-944-3571 so we can address your concerns and work towards a resolution. Your satisfaction is our priority, and we hope to restore your trust in our brand. Thanks, Sydney, Westinghouse

Apr 22, 2023
D-Money
5 out of 5 stars review

Powerful Generator w/ Easy Start Up

I've only used it once for about an hour and a half, but so far, I am very impressed. It started up immediately and with ease via the push of a button. It handles the load from everything in my house without bogging. I used it in the gasoline mode. I have yet to use it on the propane setting. Based on our rough calculation, it seems to use around 1 gallon/hr of gas. It has a 6.6 gal tank. Your average gas can is 5 gallon, so I anticipate needing to refill it every 5 hours or so in an extended usage situation. I love the wheel and handle system. It makes this very heavy piece of equipment move with ease.

Review from westinghouse.com
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Sep 14, 2020
Mpavlo01
4 out of 5 stars review

I love it

I thought it was going to be more complicated to put together but to my surprise it's not. It's just what I need and I love it. I love the remote start also I thought it was going to be more complicated to put together but it wasnt. I love the remote start also. It started up right away I didn't even have to charge the battery. And it works on both fules.

Review from westinghouse.com
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Nov 21, 2021
WW2021
5 out of 5 stars review

Good Quality Generator

This 9,500 watt generator provides power to all my appliances, including central AC, which is great because I wasn't sure about the AC. It won't power the two 7,500 watt elements in my heating system, but I didn't expect it to and have propane heating in my house for that.

Review from westinghouse.com
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Mar 25, 2023
SouthernMan2
5 out of 5 stars review

This is a nice unit

The box arrived without any dings and the generator itself was in perfect condition. The unit came with oil and a filler, spark plug wench, wrench for the legs, battery charger, propane hose and of course the wheels and front supports. Set up was easy and it started right up and ran the first time with no issues using the propane (I don't plan on using gas unless I have to). It's not quiet but I didn't expect it to be either. My only complaint is they only provide just enough oil to get it to the 'low' end of the stick. You'll need to add about another 1/3 quart of oil. Other than that, I'm very pleased with the unit so far. Oh, don't forget to push the GFCI buttons on the 110 outlets if they don't appear to work initially.

Review from westinghouse.com
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Oct 15, 2021
USAK9
3 out of 5 stars review

“You can be sure if it’s Westinghouse” - Wait one!

Received the Westinghouse 9500DF generator with a bent frame. The wheel was difficult to attach to the frame and rubbing against the battery so it’s useless to push or pull without damaging the battery. The propane regulator also appears bent due to fram damage. I contacted Amazon who put me on with customer service. They did not hesitate to sending me a replacement. Perhaps the replacement will be undamaged and in working condition so I can update my review?

Review from westinghouse.com
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Jan 17, 2022
Ehsmedic
4 out of 5 stars review

Good start so far

I have not installed the manual transfer switch to the house, but playing with the generator has went good so far. It started on the first try attached to propane, I have not put gas in it yet. The features associated with it seem to work fine the remote start is a nice feature.

Review from westinghouse.com
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Aug 23, 2020
Joel M.
5 out of 5 stars review

Fired right up

Couldn’t be happier! Delivery was a day early. Set up was easy. Everything needed to get this beast running is included except, of course gasoline. Feet and wheels went on easily. Fluids are drained before shipping and pulling the handle upward and gently setting it on its side was smooth. Note – this is a heavy piece of equipment so be careful with it and yourself – feet, hands, etc. I put the gas in and followed the instructions for manual start from cold. It started on the second pull! The battery comes disconnected so there was enough life for push button start and remote start. Both worked as expected and without issue. I haven’t had to put it to operational use yet but I’m sure this monster will keep us powered when the need arises.

Review from westinghouse.com
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Jan 22, 2021
Powers out again man
5 out of 5 stars review

Perfect Power

What a great product. Simple to operate, my daughter who is small can pull start it, the auto choke release is a great touch. First time I started it I filled it with fuel, turned the fuel shutoff on. Choked it and then pulled the recoil start 3 times to prime it and move some oil around. I turn the switch to ON, pulled the start rope again and it started right up. Didn't have to pull hard and fast, just a smooth pull. Then My daughter wanted to try starting it. I shut it off, turned it to on with no choke and she started it with no problem. We went over operating instructions so she felt sure of herself. (power always goes out when I'm not home) 2 days later the power company shut us down because of high winds. She rolled it out and put it on the pad by herself, started it and had everything running and powered up when I got home. BTW the generator out weighs her by 175lbs. So here is the pros & cons because that's what you are here for right. PROS: User Manual is complete - Assembly- is easy, duel fuel-is a plus, Electric start & remote start-perfect . Fold away handle. low noise level. gauges/meters. outlet covers. Under a load it barely makes a different sound. It is a great generator, the perfect addition to our home because of our power company turning off our power 4 to 5 times a month, (under windy conditions) Now the CONS, (which BTW I really am nitpicking here) Fuel tank could be bigger, some of the nuts that the feet screw into were not aligned and it made assembly a little difficult. That's it, all I can complain about. SO, would I recommend it, YES. Maybe not a generator you would want to load into the bed of a truck everyday, but if you did it would power every tool you have. I tested it with my wire feed welder and it never missed a beat. One last thing, My next door buddies gen wouldn't start so we ran cords over the wall. and this is what we powered: 4 fridges, 2 freezers, 3 lamps, 2 computers, Modems, Routers and my central heater, and a microwave oven a few times. The Generator never missed a beat. I am very happy with your product Westinghouse!

Review from westinghouse.com
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Sep 10, 2024
Anonymous
5 out of 5 stars review

Started AC without a soft start

We won this generator and a 50amp inlet and natural gas hookup from a raffle. This generator started our 5 ton AC without a soft start and ran the microwave with lights which was totally unexpected. It's not battle tested yet but it's done more than I thought it could which is crazy to me. We're still going to install a soft start but this has exceeded my expectations and I'd recommend it.

Review from westinghouse.com
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