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Customer reviews for 12,500/9500–Watt Westinghouse Dual Fuel Portable Generator With CO Sensor + Remote Electric Start / Propane Hose for
12,500/9500–Watt Westinghouse Dual Fuel Portable Generator With CO Sensor + Remote Electric Start / Propane Hose
4.8 out of 5 stars
stars34.2K ratings34.2K reviews
  1. 5 stars86% (29.4K)
  2. 4 stars12% (4,132)
  3. 3 stars1% (333)
  4. 2 stars0% (98)
  5. 1 star1% (196)

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Showing 991-1,000 of 34,235 reviews
Oct 23, 2024
nickname?
5 out of 5 stars review

whole house

the WGen9500 dual fuel is simple to start and swap out fuel sources with the propane option. Needing only a couple propane tanks instead of fighting for multiple gallons of gas during the course of a hurricane is worth the price alone. This generator runs the house water pump, AC, refrigerators, freezers, during power outages for about 12 hours on a single 20 lb tank of propane. I love it!

Review from westinghouse.com
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May 21, 2021
SaraTx
5 out of 5 stars review

Best generator on the market

Purchased a month ago - best generator we’ve ever owned. Dual fuel and can be converted with a kit (separate purchase) to run on natural gas. So we are on the Texas gulf coast. Hurricane alley. We were the worst hit area during Harvey. Nearly every person in the area was negatively affected in one way or another during that ordeal. We also went without power during the ridiculous winter storm that hit Texas February 2021. We had nothing for 48 hours. Although our heat runs with gas, the central unit requires electricity to cycle. For clarification, our homes are built to withstand hurricanes, not sub freezing temperatures for long periods of time. Our pipes generally run through the walls and ceilings rather than under the home due to flooding from tropical storms. Many of those pipes burst because we do not have alternate furnaces as many of us never even turn Them on during the winter months at all. It simply does not get cold enough here due to being 15 minutes from the gulf. There’s not a single home I have ever seen throughout the entire state that has a basement. Throughout the last two decades, we have encountered numerous tropical storms or hurricanes that have left many homes without power at all for up to three weeks. Many of us have external freezers for wild game storage. There has been devastating loss for people with medical conditions that require electronic devices for survival as well.This freak of a winter storm that dropped our temperatures to a high of 13°F Never crossed our minds as being so tragically devastating. We certainly did not anticipate loss of power at all. Our vehicles are not formatted for anything other than insane rain storms. I have never seen a set of show chains. Our winter generally consists of mild temperatures aside from when we get a pretty strong cold front from Canada that lasts a couple days max. I am close enough to the coast that we do not have seasons in our trees do not change colors. Being that my husband and I are in our 30s, spent much of our lives outside of the city limits growing up on farms, avid hunters and fisher often, we are healthy, hearty, hard working and resourceful. There are not many tasks we have to hire someone to complete as long as we have the time. That being said, having no air-conditioning for extended amounts of time in 100° plus temperatures is just not feasible down here. It happens often with the tropical storms and literally makes you question what you did to deserve being thrown into satans lair. Not exaggerating. It’s HOT, humid like a soup sandwich, weird bugs come out we’ve never seen, and the mosquitoes reproduce at a rate that cannot be calculated. AND they are tiny and vicious on up to full blown pterodactyls. Fire ants float in massive bundles on top of water and they are EVERYWHERE. They are meticulously trained and hard wired to be more stealthy and better coordinated than our best Seal teams. They ain’t scared of a single thing. We’ve all been attacked. Wasps. Hornets. Snakes. Armadillos. Possums. Coons. You name it, it’s displaced, hot, wet, scared and looking for snacks and a dry place. Without air-conditioning or any means to circulate the hot sticky wet air, we are forced to crack doors and windows and become one with all the critters that bite. And it’s still unbearable. We have always had a fairly decent size generator previously that would at least run a window unit to cool one room of the house. Our last one had seen better days. It finally died and we have not had one for a while. Winter was a whole new beast none of us saw coming. We did have a very small one just powerful enough to power a television and over the air antenna. We also had it run a tiny personal desk heater in cycles. Many of us are native and have never seen temperatures that low for that long. Generally losing power is something we fully expect in the summer not only from hurricanes but ridiculous thunderstorms. We have not replaced either generator because we have never needed one during the winter. It was on the list, but further down. There was not a single generator available within hundreds of miles. Once everything settled we went ahead and purchased this one. After whatever that was, I have decided I am never spending another single day freezing to death or dying of heat stroke. I was fully prepared to literally drain my 401(k) and throw any amount of money anyone that could produce a generator powerful enough to run our central unit for extended periods of time. I didn’t care if it ran anything else whatsoever and was prepared to pay tens of thousands of dollars for one. This one is affordable and can be hard wired to your home rather than just a billion extension cords. During this last storm, gas stations were not able to provide fuel because of the power outages and propane suppliers had people standing in lines of well over 100 at any given time of the day for hours until they ran out. Being that our home has natural gas outlets, this was an added bonus if one or two sources is not available. The only downside which is not major is that unit generates so much power it is not safe to plug smaller devices directly into it. It is formatted to output A LOT of power, so it will zap smaller electronics plugged directly into the unit because of the abundance electricity it’s putting out. We also have a camper we needed a portable generator for. Eventually we will have a non-portable directly hardwired as an alternate power source, but because of the RV, we killed two birds with one stone this go round. This particular unit does not have a regular crank. It is much easier to get started and it is significantly more quiet than our little 2000 watt 2 gal that leaked everywhere and wasn’t even strong enough to run the keurig. I mean, the Keurig is nice and I enjoy the simplicity of it, but during this last storm it was a real pain to have to boil water and carefully make a cup of coffee. I am extremely grateful for that tiny little leaky ratchet generator, because one of us would likely have been arrested for homicide If we had to just listen to each other breathe for two days inside the house because it was too cold to go outside. At least during hurricane season, we can go outside and fire up the grill. Our bones don’t know what to do in the cold. That TV saved lives, y’all. Anyway, easy to assemble (just attach the wheels), good warranty, more fuel options than any other, user friendly and AFFORDABLE. Y’all see the price of those Honda’s? I almost bit the bullet out of being trapped and possibly a touch of temporary insanity from experiencing external changes for extended amounts of time this 36 year old body has never ever seen. But this one is a MUCH better option. It may not survive 300 years like that Honda would, but saving thousands of dollars and with options no other company offers, I feel the cost is fair. As long as you keep the carburetor clean and drain the gas before storage along with some regular general maintenance kind of like you have to with your vehicle, I do expect this amazing piece of expertly engineered machinery To last well over a decade, maybe two if I get really lucky. Don’t hesitate. It is worth every penny.

Review from westinghouse.com
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Jul 31, 2024
Ant/S
5 out of 5 stars review

Great unit, started up on first try. Nice price

Great unit was easy to put together. Unit started on first try with remote, no problem at all. For all the features and different fuel, you can run on, I'm glad i made this purchase. Checked online and this unit is sold out. I believe this was a smart and great purchase. Now look forward to tying into fuel run and installing unit to electric panel.

Review from westinghouse.com
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Jan 16, 2022
FastEddy
5 out of 5 stars review

EXCELLENT UNIT

I bought this unit to provide emergency power to my home. It arrived quickly and the setup was quick and easy. I integrated the unit into my home power supply and it works great, providing all the power I need to run my home in a power outage condition.

Review from westinghouse.com
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Jan 12, 2023
WVMountainBear
3 out of 5 stars review

New generator and a problem from day 1

Bought a brand new Westinghouse WGen9500 and it will not start or run on gasoline. I called and I guess it’s a common problem with their new generators. They said the carburetor is probably gummed up from sitting after being tested. It says on the generator to use fuel stabilizer but they do not follow their own instructions. I asked if they use stabilizer and was told no. So I have to wait for a back ordered carburetor. Or I can return the generator for a refund or exchange. I haven’t fully tried it out to see if I would recommend to a friend so at the moment I’m going to say no. The generator will start and run on propane.

Review from westinghouse.com
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reply from Customer Care

Thank you for the review. If you have any questions or needs, please get in touch with customer support at the number in your manual.

Jan 8, 2021
Frank V
5 out of 5 stars review

Great Portable Dual Fuel Generator

After much research, found that this generator met all my needs at a reasonable pricepoint. I'm impressed with the quality and workmanship, and all the value added features this unit offers. I had to wait a couple weeks to get it, but so far I am glad that I did.

Review from westinghouse.com
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Jun 21, 2021
On the farm
5 out of 5 stars review

Easy set up and initial start

Clear, easy to follow instructions for set up and initial start up. Generator started first time and ran smoothly. Everything looks good. The unit is easy to move, once wheels are installed. I expect good reliabilty, that is to be seen. I purchased this unit due to very good reviews and the Westinghouse reputation.

Review from westinghouse.com
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May 17, 2021
Ted61
5 out of 5 stars review

Huge bang for the buck!

I bought this in September of 2020. Everyone that I know with a generator offered the same advice on what to buy...get as big as you can afford and the more outlet options the better. This one really shines in all of those. We have used it twice since we got it. It ran all night on a tank of gas and it ran 2 space heaters, multiple lights, TV/Satellite, and fridge without a whimper! The only negative I can think of is that it does make some noise. But the sound of no power is deafening. Another big plus is the dual fuel option. You never know when gas may not be available and your propane grill may save the day!

Review from westinghouse.com
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Dec 17, 2021
Matt2014
4 out of 5 stars review

Good quality, needed some work to get it started.

Seems to be great quality and well built. It was easy to set up and ran on propane just fine. However, I could not get it to run on gas at first. It was new ethanol free gas and wouldn’t start or even turn over. I checked that all fuel lines were clear and it still didn’t work. Finally I drained the carburetor and it started working just fine. Seems to be good now. Maybe something from the factory was still in the carb and caused it to not start. Once that was taken care of, it works as expected.

Review from westinghouse.com
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Jan 23, 2022
The big R
5 out of 5 stars review

Nice Color

I purchased it on 1/19/22 recevied it in 2 days. Got it up and running in last an hour. Only used propane,cranked up on third try. Nice sterdy machine. Tested it with a skill saw, lots of power. Hope not to ever need it, but if I do, I think I made a good choice with the WGen9500DF.

Review from westinghouse.com
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