How you feel about the product is understandable. We're here to help you, Lynda. Lynda. We would love to speak to you directly to get more information about your washer and dryer for better assistance. Please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1146308995, to help our team pull up your information. Have a great day! ^Chrystel

Hi there, We understand you are hearing some grinding noises from the dryer, and it is not working. Let us go ahead and get the meaning of the noise and get the dryer on track. Please see the "Squealing, squeaking, grinding sounds" in the link below, follow the hyperlinks, and watch the video for more details. Samsung dryer is noisy https://www.samsung.com/us/support/troubleshooting/TSG01000979/ Should you need to follow up on the replacement, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number (1146516139) to help our team gather your information. Have a great day. ^Charles

Greetings, Let's assist you, Ricky. Improve your dryer's ability to dry things out by following the suggested links below. Getting your dryer to dry your clothes shouldn't be complicated. If you're having trouble with it, you'll want to check how you're loading the dryer, what settings you're using, and whether you're keeping it clean and free of lint. Clothes are not dry after using the Samsung dryer: https://www.samsung.com/us/support/troubleshooting/TSG01000999/#dryer-cycle-takes-too-long This video is about "What to do if your Samsung dryer isn't heating or drying": https://www.youtube.com/watch?v=LibK_OLFH4Q The best laundry load size for your Samsung washing machine and dryer: https://www.samsung.com/us/support/answer/ANS00080262/ Cycles, settings, and features on your Samsung dryer: https://www.samsung.com/us/support/answer/ANS00051022/ You may also visit this guide about "Clean your Samsung dryer" and click under "Clean the lint filter before or after every load" and "Clean your exhaust vent once or twice a year": https://www.samsung.com/us/support/answer/ANS00050526/ Clean the Lint Filter on your Samsung Dryer: https://www.youtube.com/watch?v=T5En60U_Uao Should you require further assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1145651973, to help our team pull up your information. Have a great day! ^Chrystel