Thank you for your purchase, Nicholas. We're here to help in the best way possible with your unit. It would be great if you could give us a few more details that led to what you are experiencing with the product. Please feel free to get back to us the soonest via the following options for assistance: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1145248176, to help our team pull up your information. Have a great day. ^Chrystel