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Customer reviews for HP Smart Tank 7002 All-in-One Inkjet Printer, 2 Bonus Black Ink Bottles for
HP Smart Tank 7002 All-in-One Inkjet Printer, 2 Bonus Black Ink Bottles
4.1 out of 5 stars
stars
428 ratings231 reviews
  1. 5 stars64% (275)
  2. 4 stars12% (51)
  3. 3 stars8% (36)
  4. 2 stars3% (13)
  5. 1 star12% (53)

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Showing 161-170 of 231 reviews
Mar 13, 2025
Reviewer name: LawnRanger
3 out of 5 stars
3 out of 5 stars review

Not a good printer for Legal paper.

I purchased this and found out 8 days after the return period that it doesn't support auto-duplex with legal paper. The box says it has an auto-duplex feature and one of the paper sizes the printer supports is Legal. No where in the manual that came with the printer does it state otherwise. Deceptive advertising. If you try to auto-duplex with legal paper you will see this error in the app on your phone (not on the printer but your phone): "Paper too long to auto-duplex". That is another failure in my opinion. The tiny printer screen doesn't show this message on it. After some digging on HP support site I found this link about paper specifications and it states the auto-duplexer is only for Letter and Executive paper. https://support.hp.com/us-en/document/c07773155#N66569 Also if you just want to printer single sided legal paper, the paper tray on this printer is an after thought. After you feel like your breaking it to slide to fit legal, the paper really doesn't line up well in the tray and the tray doesn't fit back in the printer without it being wobbly. Just not a great fit for legal paper. So back to duplex legal. I tried to manually duplex the legal (making a booklet) and it printed the one side so I loaded the paper back in the tray and printed the other side and it pulled in 5 sheets at the same time all about 1/4" apart. Again the paper doesn't line up in the tray properly. I've been in IT for over 30 years and was HP Laser Jet printer certified way back when they made great products These newer printers are to be thrown away when they have issues and that is a shame that we can't fix them anymore. . As for letter size printing it seems to do OK but not perfect. It's slow printing color. Nothing really any better than the 30 year old InkJets I used in the past except that this one has the larger ink tanks. Hopefully that feature will make this cost less in the long run.

Helpful?2UEFTCACXTF913927409268
Dec 2, 2023
Reviewer name: JS
3 out of 5 stars
3 out of 5 stars review

Know before you buy

Recently purchased this product. Disappointed you are advertising a 7002 model and I received the 7000 model. This is deceiving, we should actually know what we are getting before we order. No problems printing so far but I did keep getting an error message trying to set up (trouble connecting) that eventually went away.

Helpful?2UEFTCACXTF913927409268
Mar 31, 2025
Reviewer name: Lomelir
1 out of 5 stars
1 out of 5 stars review

Did not work for me on envelopes

The printer I bought is a real piece of Junk. I could not get it to work to print envelopes. Every which way, the envelopes get jammed or go crooked. Anyway, a total disappointment. I will never buy another HP printer again. For basic papers, is fine.

Helpful?2UEFTCACXTF913927409268
Jan 1, 2025
Reviewer name: Jerry
1 out of 5 stars
1 out of 5 stars review

Cheaply made Junk

I NEVER give 1 star reviews, but here goes... I bought printer #1 early Dec. '24. It worked OK for a week, then lost the Wi-Fi connection AND identified a print-head problem. After numerous attempts to fix, I returned to Sams Club. I bought same printer #2 (Thinking that this problem was simply isolated)... I spent a few hours attempting to connect to my Wi-Fi with no results. I then called HP and spent 3 HOURS on the phone with "Technical Support". Although they were attentive, after 3 hrs. they authorized a RERTURN to HP. So I boxed up printer #2, sent to HP and 2 weeks later I got Printer #3! ... AGAIN, No Wi-Fi connection and Print head notification! ... Beaten, I humbly returned printer #3 to Sams Club and they were terrific with giving me a refund!... THANKS SAMS CLUB! I then bought printer #4, but this time I purchased an EPSON 3850. I spent $100 more, but the minute I took it out of the bow I could tell that this was a MUCH BETTER MADE product!... 45 minutes later, I was PRINTING! The bottom line... Long time HP printer guy, but NO MORE!!!

Helpful?2UEFTCACXTF913927409268
Mar 25, 2024
Reviewer name: Emma
5 out of 5 stars
5 out of 5 stars review

HP Great Value for the Price

I really love this printer. I replaced the Epson Eco Tank - which turned out to be the worst printer ever (2 different styles - one I returned, the other directly to the trash). HP was easy to set up, easy to print, no paper jams, images are sharp and colorful (best print in color) and I have not had any issues printing via Bluetooth with print jobs initiated on my computer or mobile phone. I love it! HP says it includes 'up to 3 years of ink' - I just need to figure out how I can buy it. Sams does not have this for purchase so I may go directly to HP to purchase.

Helpful?2UEFTCACXTF913927409268
Dec 15, 2024
Reviewer name: BobW
5 out of 5 stars
5 out of 5 stars review

One lousy printer

Had mine for about 6 months and it is just a horrible printer, I have always been an HP user for the last 25+ years for both printers and computers. This one is so far beneath their usual user friendly, ease of use that it's hard to believe even it came from the same company. Spent hours on the phone trying to get it set up, and still can't print from my iPad or iPhone. You can barely read the information screen. You need to use their smart app to make it work. I just want a printer that is intuitive and doesn't require me to learn a program just to make it work, I'm hoping this is not the future HP, if so I will be a past customer.

Helpful?2UEFTCACXTF913927409268
Sep 21, 2024
Reviewer name: HP 7002 Smart Tank
5 out of 5 stars
5 out of 5 stars review

Easy setup took 20-30 min

The printer was super easy to set up and start using. My 12yo assisted and we had no issues. Wasn't sure if filling the ink tanks would be messy- it turned out to be easy. Each bottle empties completely into the tank. I'm not sure how one bottle of blue, pink and yellow will last up to 3 years but it's got to be better than the Epson WorkForce Pro Ink Hog I'm throwing in the trash.

Helpful?2UEFTCACXTF913927409268
Jul 1, 2024
Reviewer name: CR
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Great Printer Purchase

Best purchase! I'm excited about no more ink cartridges! Plus it works very smooth and quietly.

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Feb 2, 2024
Reviewer name: Bob
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

HP printer

Love the printer and Sam’s had the best deal I could find!

Helpful?2UEFTCACXTF913927409268
Dec 6, 2023
Reviewer name: HPgirl
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Good product

Excellent product. Does away with instaink!

Helpful?2UEFTCACXTF913927409268