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Customer reviews for Member’s Mark Elegant Family Pool, 10' for
Member’s Mark Elegant Family Pool, 10'
4.2 out of 5 stars
stars
1,828 ratings729 reviews
  1. 5 stars70% (1,287)
  2. 4 stars7% (129)
  3. 3 stars4% (81)
  4. 2 stars4% (82)
  5. 1 star14% (249)

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Showing 651-660 of 729 reviews
Jun 22, 2024
Trevor
1 out of 5 stars review

Not worth; broke on second use

One whole side collapsed after just the second use. Now we have a pool that can't even be filled half way because one whole edge collapses under the weight of the water. Wife wanted to use this all summer for the kids. Filled it to the fill line, not over and this is what happens

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May 29, 2023
SAS
3 out of 5 stars review

Great when it doesn’t come with a leak

I love this pool so much for my preschoolers, that I still haven’t learned my lesson in replacing it after having issues. This pool has been an annual purchase for the past three years, getting 3-4 months out of it from May-August is the best I can hope for. That said, these pools must be out through the wringer in the factory, the last two have had gashes in them that look like machinery damage. They are not clean rips but puncture—like cuts that are ed with dirt. Our 2022 pool had one of these in the headrest, so it was not a big deal. Our 2023 pool that we opened today had a gash in the top ring. I used the patch and topped off the air - still a leak somewhere. I let my kids go ham with it, we’ll be getting rid of it tomorrow. Water has gotten into the air tube so it’s a loss. The pool is such a great design for multiple kids, it’s a shame it seems to suffer from manufacturing problems.

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reply from Member's Mark

We are sorry for this experience, SAS, as this is not the quality expected from Member's Mark. Please know you can return this anytime as part of the Member's Mark 100% Satisfaction Guarantee.

May 28, 2022
Mom2AL
5 out of 5 stars review

Love this pool

We’ve bought this pool two summers in a row now. We only had to buy it again because my husband didn’t clean it last year so it got gross and no fault of its own. We’ve never had issues with holes or anything. We just place a tarp under it before we set it up. My kids love it.

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reply from Polygroup

Thank you so much for leaving a review. Thank you for choosing Member’s Mark!

May 27, 2023
Poor
1 out of 5 stars review

Don't buy

Doesn't hold air

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reply from Member's Mark

We are sorry for this experience. Please know you can return this item for a full refund as part of the Member's Mark 100% Satisfaction Guarantee.

Apr 25, 2022
Mike
1 out of 5 stars review

inflatable pools are horrible

This will be the last inflatable pool I’ll ever buy, especially ones made by China who apparently can’t make anything in quality. Every pool I have ever bought has been made by China and has never lasted. Always a leak here or a fault in the lining. Never buy cheap China inflatable pools, they don’t last as I have been through 6 of them now.

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reply from Polygroup

Hello Mike, Thank you for leaving a review. We are sorry to hear that you didn't have a good experience with our product. Please know that all Member’s Mark items carry a 100% member satisfaction guarantee https://www.samsclub.com/content/terms-and-conditions#satisfaction-guarantee. If you need a replacement part, give us a call toll-free at (888) 301-0332 from 7 a.m. to 11 p.m CST Monday through Saturday and 10 a.m. to 8 p.m. CST on Sundays. Please have the item number from your receipt, the product UPC and/or the product description ready to provide to our Member Care Professional.

Jul 25, 2021
Nat
1 out of 5 stars review

Leak after Second Use

Finally took this out for my five year old and it was completed deflated after the second use from a leak at the bottom portion. Sad that I didn't listen to the other reviews. She was crushed she couldn't get in her new pool. My daughter is teeny tiny and find it hard to believe that it couldn't handle her weight.

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reply from Polygroup

Hello Nat, thank you for telling us about your experience. Our consumer care team is available, at 888-919-0070 or 'warranty@polygroup.com', to assist with questions about installing and maintaining the Member's Mark Elegant Family Pool (KB0819000). Best regards, Polygroup Manufacturer

Jun 7, 2022
Cj
5 out of 5 stars review

Would buy this again

Would like if it came back in stock my kids loved this pool

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Jun 1, 2021
KJ
1 out of 5 stars review

leaks air

Pool leaks air and it came with 3 holes in it. After patching the holes it still continues to leak.

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reply from Polygroup

Hello KJ, thank you for telling us about your experience. Our consumer care team is available, at 888-919-0070 or ‘warranty@polygroup.com’, if you have questions about installing and maintaining the Member's Mark Elegant Family Pool (KB0819000121). Best regards, Polygroup Manufacturer

Jul 9, 2023
Jen
1 out of 5 stars review

Don't buy

Bought two thoughts. They both wont hold air the second time we used them. Waste of money.

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reply from Member's Mark

We are sorry for your experience with the pools, Jen. Please know you can exchange or return it for a full refund anytime as part of the Member's Mark 100% Satisfaction Guarantee. If no holes or tears can be located, please double check to ensure the 2-in-1 valves are completely pressed in until you hear a "pop" noise. More detailed instructions can be found online at https://www.samsclub.com/p/family-pool-members-mark/P03010169?xid=cat1862-pool_carousel_pools_5_2. Please contact Member Support at (888) 301-0332 if you continue to have problems and need further assistance.

Jun 16, 2022
Mel
1 out of 5 stars review

No good holes! Should have listened to reviews

As soon as we tried filling it we noticed it had tons of holes new out the box!

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