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Customer reviews for Member’s Mark Elegant Family Pool, 10' for
Member’s Mark Elegant Family Pool, 10'
4.2 out of 5 stars
stars1,814 ratings719 reviews
  1. 5 stars71% (1,280)
  2. 4 stars7% (128)
  3. 3 stars4% (80)
  4. 2 stars5% (82)
  5. 1 star13% (244)

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Showing 651-660 of 719 reviews
Jun 22, 2024
Trevor
1 out of 5 stars review

Not worth; broke on second use

One whole side collapsed after just the second use. Now we have a pool that can't even be filled half way because one whole edge collapses under the weight of the water. Wife wanted to use this all summer for the kids. Filled it to the fill line, not over and this is what happens

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May 29, 2023
SAS
3 out of 5 stars review

Great when it doesn’t come with a leak

I love this pool so much for my preschoolers, that I still haven’t learned my lesson in replacing it after having issues. This pool has been an annual purchase for the past three years, getting 3-4 months out of it from May-August is the best I can hope for. That said, these pools must be out through the wringer in the factory, the last two have had gashes in them that look like machinery damage. They are not clean rips but puncture—like cuts that are ed with dirt. Our 2022 pool had one of these in the headrest, so it was not a big deal. Our 2023 pool that we opened today had a gash in the top ring. I used the patch and topped off the air - still a leak somewhere. I let my kids go ham with it, we’ll be getting rid of it tomorrow. Water has gotten into the air tube so it’s a loss. The pool is such a great design for multiple kids, it’s a shame it seems to suffer from manufacturing problems.

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reply from Member's Mark

We are sorry for this experience, SAS, as this is not the quality expected from Member's Mark. Please know you can return this anytime as part of the Member's Mark 100% Satisfaction Guarantee.

Jun 21, 2021
NS
1 out of 5 stars review

Deflated First Day

We bought this pool months ago and stored it in the house until the weather was hot. Our daughter was super excited to try it out, but we heard air leaking soon after we filled it with water. I don't know if we can return it since we bought it awhile ago. Extremely disappointing.

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reply from Polygroup

Dear Valued Consumer, thank you for telling us about your situation. Our consumer care team is available, at 888-919-0070 or 'warranty@polygroup.com', to assist with questions about installing and maintaining the Member's Mark Elegant Family Pool (KB0819000). Best regards, Polygroup Manufacturer

May 28, 2022
Mom2AL
5 out of 5 stars review

Love this pool

We’ve bought this pool two summers in a row now. We only had to buy it again because my husband didn’t clean it last year so it got gross and no fault of its own. We’ve never had issues with holes or anything. We just place a tarp under it before we set it up. My kids love it.

Helpful?2JKVQ0HONUQZ13927123649
reply from Polygroup

Thank you so much for leaving a review. Thank you for choosing Member’s Mark!

Jul 25, 2021
Nat
1 out of 5 stars review

Leak after Second Use

Finally took this out for my five year old and it was completed deflated after the second use from a leak at the bottom portion. Sad that I didn't listen to the other reviews. She was crushed she couldn't get in her new pool. My daughter is teeny tiny and find it hard to believe that it couldn't handle her weight.

Helpful?2JKVQ0HONUQZ13927123649
reply from Polygroup

Hello Nat, thank you for telling us about your experience. Our consumer care team is available, at 888-919-0070 or 'warranty@polygroup.com', to assist with questions about installing and maintaining the Member's Mark Elegant Family Pool (KB0819000). Best regards, Polygroup Manufacturer

Jun 7, 2022
Cj
5 out of 5 stars review

Would buy this again

Would like if it came back in stock my kids loved this pool

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Jun 1, 2021
KJ
1 out of 5 stars review

leaks air

Pool leaks air and it came with 3 holes in it. After patching the holes it still continues to leak.

Helpful?2JKVQ0HONUQZ13927123649
reply from Polygroup

Hello KJ, thank you for telling us about your experience. Our consumer care team is available, at 888-919-0070 or ‘warranty@polygroup.com’, if you have questions about installing and maintaining the Member's Mark Elegant Family Pool (KB0819000121). Best regards, Polygroup Manufacturer

Jun 2, 2021
Ashley22
1 out of 5 stars review

Disappointed

We had it up for a day and it deflated the next day. Refilled it and the same thing happened.

Helpful?2JKVQ0HONUQZ13927123649
reply from Polygroup

Hello Ashley, thank you for telling us about your situation. Our consumer care team is available, at 888-919-0070 or ‘warranty@polygroup.com’, if you have questions about installing and maintaining the Member's Mark Elegant Family Pool (KB0819000121). Best regards, Polygroup Manufacturer

Jun 16, 2022
Mel
1 out of 5 stars review

No good holes! Should have listened to reviews

As soon as we tried filling it we noticed it had tons of holes new out the box!

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Mar 23, 2024
Bra Bra
5 out of 5 stars review

The pool was great and easy to set up, just wish it came with a cover. Ready to used summer 2024

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