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Customer reviews for Member’s Mark Elegant Family Pool, 10' for
Member’s Mark Elegant Family Pool, 10'
4.2 out of 5 stars
stars1,814 ratings719 reviews
  1. 5 stars71% (1,280)
  2. 4 stars7% (128)
  3. 3 stars4% (80)
  4. 2 stars5% (82)
  5. 1 star13% (244)

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Showing 631-640 of 719 reviews
Jun 24, 2024
Rocky
1 out of 5 stars review

Horrible Product!!

We bought this for our grandson's visit, and it wouldn't hold air......at all. We have a good air compressor. Dud straight out of the box! Don't buy this unless you are a glutton for exasperation and disappointment.

Helpful?2JKVQ0HONUQZ13927123649
Jul 28, 2021
Ashley
1 out of 5 stars review

Don't buy!

Leaked after first use. Thought maybe it was a dud. Bought another one and that was shot after one use as well. Wouldn't hold air any more. These are completely worthless garbage. Would be nice if they lasted. Don't buy!

Helpful?2JKVQ0HONUQZ13927123649
Jul 4, 2021
a Bailey
1 out of 5 stars review

doesn’t hold air

Pool doesn’t hold air for longer than 30 minutes. We cannot find holes anywhere so it must just seep out as soon as you start putting air in it. I wouldn’t recommend anyone buy this.

Helpful?2JKVQ0HONUQZ13927123649
reply from Polygroup

Hello a Bailey, thank you for telling us about your situation. Our consumer care team is available, at 888-919-0070 or 'warranty@polygroup.com', to assist with questions about installing and maintaining the Member's Mark Elegant Family Pool (KB0819000). Best regards, Polygroup Manufacturer

Jun 13, 2021
Dave
1 out of 5 stars review

Doesn’t stay inflated

The first time I blew this pool up to use it, it was too flat to even hold water within 2 hours. I emailed customer service only for them to call me and tell me there’s nothing they can do because this pool doesn’t have a manufactures warranty.

Helpful?2JKVQ0HONUQZ13927123649
Jun 5, 2023
Kodi
1 out of 5 stars review

DISSATISFIED AND DISAPPOINTED.

Heard wonderful things about this pool and ordered it for my kiddos. Aired it up, filled it up, and while it was filling up the air started to deflate. Now it's full of water and has no air in it at all. Very disappointed.

Helpful?2JKVQ0HONUQZ13927123649
reply from Member's Mark

We're sorry you are disappointed in the pool, Kodi. Please know you can exchange or return it for a full refund as part of the Member's Mark 100% Satisfaction Guarantee.

Jun 14, 2022
HJ
1 out of 5 stars review

Loses air.

Aired it up for the first time yesterday and this morning it was almost completely deflated. Because of this, all of the water poured out. I tried to find a leak to patch it and can’t find anything.

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Jul 17, 2022
cmichalovic
5 out of 5 stars review

Good Pool for Family

This pool is huge! It is big enough for my husband, 4 year old son, and I to play in. It was fairly easy to inflate. The seats and headrests are a little tricky. It is easy to keep clean and maintain. This has been a huge bonus this summer.

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May 6, 2023
Weasel
1 out of 5 stars review

Terrible pool

I bought this last summer and set it up. Used it 1 day and it deflated over night. Repeated this action for a couple of times. Live to far away to go for a refund. Glad it was on a really good sale.

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reply from Member's Mark

We are sorry the pool didn't meet your expectations, Weasel. Please know you can exchange or return it for a full refund anytime as part of the Member's Mark 100% Satisfaction Guarantee.

Aug 19, 2021
Momof2
2 out of 5 stars review

I like the size of the pool but the first time we used it the pool lost air my husband found three holes. We patched the holes used it again and it had more holes we couldn’t find.

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Mar 29, 2021
Mitzi
4 out of 5 stars review

wear pants

Kids loved everything about the pool except for the sharp seams on the bottom of the pool. They felt like they were being cut by the plastic seams. They started swimming in there pants.

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