Customer reviews for Member’s Mark Elegant Family Pool, 10'

Customer reviews for Member’s Mark Elegant Family Pool, 10' for

Member’s Mark Elegant Family Pool, 10'

Back to item details

4.2 out of 5 stars

stars1,814 ratings719 reviews

Write a review

Member photos

+58 images

Sort by |

Showing 621-630 of 719 reviews

Apr 17, 2023

No air

1 out of 5 stars review

Only bottom ring holds air

My five year old loves this...only problem is the top ring does not hold air. I am filling it every day, it deflates over night.

Helpful?

reply from Member's Mark

We are sorry you are having inflation issues with your pool. Please contact Member Support at (888) 301-0332 and we'll do our best to assist you. Also know that all Member's Mark items come with a 100% Satisfaction Guarantee and can be exchanged or returned anytime.

Jul 17, 2021

Jess

2 out of 5 stars review

Didn’t last long

We only got 2 uses out of this pool before it got a hole. It’s pretty poorly made but for the price I shouldn’t be surprised I guess.

Helpful?

reply from Polygroup

Hello Jess, thank you for telling us about your experience. Our consumer care team is available, at 888-919-0070 or 'warranty@polygroup.com', to assist with questions about installing and maintaining the Member's Mark Elegant Family Pool (KB0819000). Best regards, Polygroup Manufacturer

May 30, 2021

alyssa

1 out of 5 stars review

horrible

Wish I would’ve read the reviews before buying this. Horrible. We’ve inflated it 3 times already in 3 days. Don’t waste your money.

Helpful?

reply from Polygroup

Hello Alyssa, thank you for telling us about your experience. Our consumer care team is available, at 888-919-0070 or ‘warranty@polygroup.com’, if you have questions about installing and maintaining the Member's Mark Elegant Family Pool (KB0819000121). Best regards, Polygroup Manufacturer

Mar 3, 2024

5 out of 5 stars review

A summertime blast

Used for two summers till our dog popped it, my son had a blast in it and I’m going to order a new one this coming summer as well!

Helpful?

Jun 1, 2021

Sara

1 out of 5 stars review

Leaks air

Mine leaks air. No holes and the valves are closed all the way but after 12-24 hours it’s sagging all over. Very disappointed.

Helpful?

reply from Polygroup

Hello Sara, thank you for telling us about your situation. Our consumer care team is available, at 888-919-0070 or ‘warranty@polygroup.com’, if you have questions about installing and maintaining the Member's Mark Elegant Family Pool (KB0819000121). Best regards, Polygroup Manufacturer

Jun 18, 2021

5 out of 5 stars review

So far so good

Have had it set up for 4 days and it is doing great, will drain it tonight and refill, will update review as needed.

Helpful?

Jun 14, 2022

1 out of 5 stars review

Loses air.

Aired it up for the first time yesterday and this morning it was almost completely deflated. Because of this, all of the water poured out. I tried to find a leak to patch it and can’t find anything.

Helpful?

May 28, 2023

Reviewer

2 out of 5 stars review

I wanted to love it

I followed the instructions and the pool deflates anyway. All valves are closed and don't feel any air releasing there. I'm not sure if it slowly leaks from the seams or what. I keep the shopvac handy to blow it up every few hours.🥴

Helpful?

reply from Member's Mark

We are sorry for your experience with the pool. Please know you can exchange or return it for a full refund anytime as part of the Member's Mark 100% Satisfaction Guarantee.

Jul 4, 2021

a Bailey

1 out of 5 stars review

doesn’t hold air

Pool doesn’t hold air for longer than 30 minutes. We cannot find holes anywhere so it must just seep out as soon as you start putting air in it. I wouldn’t recommend anyone buy this.

Helpful?

reply from Polygroup

Hello a Bailey, thank you for telling us about your situation. Our consumer care team is available, at 888-919-0070 or 'warranty@polygroup.com', to assist with questions about installing and maintaining the Member's Mark Elegant Family Pool (KB0819000). Best regards, Polygroup Manufacturer

Jun 13, 2021

Dave

1 out of 5 stars review

Doesn’t stay inflated

The first time I blew this pool up to use it, it was too flat to even hold water within 2 hours. I emailed customer service only for them to call me and tell me there’s nothing they can do because this pool doesn’t have a manufactures warranty.

Helpful?