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Customer reviews for Member’s Mark Elegant Family Pool, 10' for
Member’s Mark Elegant Family Pool, 10'
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4.2 out of 5 stars
stars
1,784 ratings685 reviews
  1. 5 stars70% (1,253)
  2. 4 stars7% (125)
  3. 3 stars5% (81)
  4. 2 stars5% (81)
  5. 1 star14% (244)
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Showing 611-620 of 685 reviews
Jun 22, 2024
Trevor
1 out of 5 stars review

Not worth; broke on second use

One whole side collapsed after just the second use. Now we have a pool that can't even be filled half way because one whole edge collapses under the weight of the water. Wife wanted to use this all summer for the kids. Filled it to the fill line, not over and this is what happens

Helpful?2JKVQ0HONUQZ13927123649
Jun 21, 2021
NS
1 out of 5 stars review

Deflated First Day

We bought this pool months ago and stored it in the house until the weather was hot. Our daughter was super excited to try it out, but we heard air leaking soon after we filled it with water. I don't know if we can return it since we bought it awhile ago. Extremely disappointing.

Helpful?2JKVQ0HONUQZ13927123649
reply from Polygroup

Dear Valued Consumer, thank you for telling us about your situation. Our consumer care team is available, at 888-919-0070 or 'warranty@polygroup.com', to assist with questions about installing and maintaining the Member's Mark Elegant Family Pool (KB0819000). Best regards, Polygroup Manufacturer

Apr 25, 2022
Mike
1 out of 5 stars review

inflatable pools are horrible

This will be the last inflatable pool I’ll ever buy, especially ones made by China who apparently can’t make anything in quality. Every pool I have ever bought has been made by China and has never lasted. Always a leak here or a fault in the lining. Never buy cheap China inflatable pools, they don’t last as I have been through 6 of them now.

Helpful?2JKVQ0HONUQZ13927123649
reply from Polygroup

Hello Mike, Thank you for leaving a review. We are sorry to hear that you didn't have a good experience with our product. Please know that all Member’s Mark items carry a 100% member satisfaction guarantee https://www.samsclub.com/content/terms-and-conditions#satisfaction-guarantee. If you need a replacement part, give us a call toll-free at (888) 301-0332 from 7 a.m. to 11 p.m CST Monday through Saturday and 10 a.m. to 8 p.m. CST on Sundays. Please have the item number from your receipt, the product UPC and/or the product description ready to provide to our Member Care Professional.

Jun 16, 2022
Jessica
5 out of 5 stars review

So happy with this purchase. I have 3 boys and fits them perfect. They have a blast in it.

Helpful?2JKVQ0HONUQZ13927123649
Jun 18, 2024
Ariel
5 out of 5 stars review

Great for the price

Had it blown up for 4 days now. Still holding air. Great size. My daughter loves it.

Helpful?2JKVQ0HONUQZ13927123649
Jun 1, 2021
KJ
1 out of 5 stars review

leaks air

Pool leaks air and it came with 3 holes in it. After patching the holes it still continues to leak.

Helpful?2JKVQ0HONUQZ13927123649
reply from Polygroup

Hello KJ, thank you for telling us about your experience. Our consumer care team is available, at 888-919-0070 or ‘warranty@polygroup.com’, if you have questions about installing and maintaining the Member's Mark Elegant Family Pool (KB0819000121). Best regards, Polygroup Manufacturer

Aug 3, 2021
jsinor50
1 out of 5 stars review

pool

Does not hold air! Used 2 times and started deflating.

Helpful?2JKVQ0HONUQZ13927123649
reply from Polygroup

On behalf of Member's Mark, we are here to help you with your Elegant Family Pool. Please feel free to contact our consumer care team at 888 - 919 - 0070.

Jul 9, 2023
Jen
1 out of 5 stars review

Don't buy

Bought two thoughts. They both wont hold air the second time we used them. Waste of money.

Helpful?2JKVQ0HONUQZ13927123649
reply from Member's Mark

We are sorry for your experience with the pools, Jen. Please know you can exchange or return it for a full refund anytime as part of the Member's Mark 100% Satisfaction Guarantee. If no holes or tears can be located, please double check to ensure the 2-in-1 valves are completely pressed in until you hear a "pop" noise. More detailed instructions can be found online at https://www.samsclub.com/p/family-pool-members-mark/P03010169?xid=cat1862-pool_carousel_pools_5_2. Please contact Member Support at (888) 301-0332 if you continue to have problems and need further assistance.

Jun 2, 2021
Ashley22
1 out of 5 stars review

Disappointed

We had it up for a day and it deflated the next day. Refilled it and the same thing happened.

Helpful?2JKVQ0HONUQZ13927123649
reply from Polygroup

Hello Ashley, thank you for telling us about your situation. Our consumer care team is available, at 888-919-0070 or ‘warranty@polygroup.com’, if you have questions about installing and maintaining the Member's Mark Elegant Family Pool (KB0819000121). Best regards, Polygroup Manufacturer

Jun 7, 2022
Cj
5 out of 5 stars review

Would buy this again

Would like if it came back in stock my kids loved this pool

Helpful?2JKVQ0HONUQZ13927123649