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Customer reviews for Member’s Mark Elegant Family Pool, 10' for
Member’s Mark Elegant Family Pool, 10'
4.2 out of 5 stars
stars
1,784 ratings685 reviews
  1. 5 stars70% (1,253)
  2. 4 stars7% (125)
  3. 3 stars5% (81)
  4. 2 stars5% (81)
  5. 1 star14% (244)
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Showing 601-610 of 685 reviews
Jun 5, 2023
Kodi
1 out of 5 stars review

DISSATISFIED AND DISAPPOINTED.

Heard wonderful things about this pool and ordered it for my kiddos. Aired it up, filled it up, and while it was filling up the air started to deflate. Now it's full of water and has no air in it at all. Very disappointed.

Helpful?2JKVQ0HONUQZ13927123649
reply from Member's Mark

We're sorry you are disappointed in the pool, Kodi. Please know you can exchange or return it for a full refund as part of the Member's Mark 100% Satisfaction Guarantee.

Jul 30, 2023
Vanodie
5 out of 5 stars review

Love it

My kids and I really like this inflatable pool, we had no problem inflating it, the air holds up well and it's very big frankly there is nothing to say about the quality and beauty of this pool.

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Jun 19, 2023
GT
5 out of 5 stars review

BOUGHT A WEEK AGO USED THE PUT UP THE SATURDAY BEFORE FATHERS DAY AND GOT OUR MONEYS WORTH FROM DAY ONE.PLAN ON USING ALL SUMMER.GREAT BUY NO TROUBLES YET FROM A FULL DAY OF USE.

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Mar 29, 2021
Mitzi
4 out of 5 stars review

wear pants

Kids loved everything about the pool except for the sharp seams on the bottom of the pool. They felt like they were being cut by the plastic seams. They started swimming in there pants.

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Aug 19, 2021
Momof2
2 out of 5 stars review

I like the size of the pool but the first time we used it the pool lost air my husband found three holes. We patched the holes used it again and it had more holes we couldn’t find.

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May 31, 2023
Heather
1 out of 5 stars review

Don't buy it!

Doesn't hold air.

Helpful?2JKVQ0HONUQZ13927123649
reply from Member's Mark

We are sorry the pool didn't meet your expectations, Heather. Please know you can exchange or return it anytime as part of the Member's Mark 100% Satisfaction Guarantee.

May 27, 2023
Poor
1 out of 5 stars review

Don't buy

Doesn't hold air

Helpful?2JKVQ0HONUQZ13927123649
reply from Member's Mark

We are sorry for this experience. Please know you can return this item for a full refund as part of the Member's Mark 100% Satisfaction Guarantee.

May 29, 2023
SAS
3 out of 5 stars review

Great when it doesn’t come with a leak

I love this pool so much for my preschoolers, that I still haven’t learned my lesson in replacing it after having issues. This pool has been an annual purchase for the past three years, getting 3-4 months out of it from May-August is the best I can hope for. That said, these pools must be out through the wringer in the factory, the last two have had gashes in them that look like machinery damage. They are not clean rips but puncture—like cuts that are ed with dirt. Our 2022 pool had one of these in the headrest, so it was not a big deal. Our 2023 pool that we opened today had a gash in the top ring. I used the patch and topped off the air - still a leak somewhere. I let my kids go ham with it, we’ll be getting rid of it tomorrow. Water has gotten into the air tube so it’s a loss. The pool is such a great design for multiple kids, it’s a shame it seems to suffer from manufacturing problems.

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reply from Member's Mark

We are sorry for this experience, SAS, as this is not the quality expected from Member's Mark. Please know you can return this anytime as part of the Member's Mark 100% Satisfaction Guarantee.

Jul 25, 2021
Nat
1 out of 5 stars review

Leak after Second Use

Finally took this out for my five year old and it was completed deflated after the second use from a leak at the bottom portion. Sad that I didn't listen to the other reviews. She was crushed she couldn't get in her new pool. My daughter is teeny tiny and find it hard to believe that it couldn't handle her weight.

Helpful?2JKVQ0HONUQZ13927123649
reply from Polygroup

Hello Nat, thank you for telling us about your experience. Our consumer care team is available, at 888-919-0070 or 'warranty@polygroup.com', to assist with questions about installing and maintaining the Member's Mark Elegant Family Pool (KB0819000). Best regards, Polygroup Manufacturer

May 28, 2022
Mom2AL
5 out of 5 stars review

Love this pool

We’ve bought this pool two summers in a row now. We only had to buy it again because my husband didn’t clean it last year so it got gross and no fault of its own. We’ve never had issues with holes or anything. We just place a tarp under it before we set it up. My kids love it.

Helpful?2JKVQ0HONUQZ13927123649
reply from Polygroup

Thank you so much for leaving a review. Thank you for choosing Member’s Mark!