Customer reviews for Member’s Mark Elegant Family Pool, 10'

Customer reviews for Member’s Mark Elegant Family Pool, 10' for

Member’s Mark Elegant Family Pool, 10'

Back to item details

4.2 out of 5 stars

stars1,814 ratings719 reviews

Write a review

Member photos

+58 images

Sort by |

Showing 561-570 of 719 reviews

Jun 16, 2021

Kelsey

1 out of 5 stars review

Doesn't hold air.

I was very excited for the pool.. great size for the price..BUT the second time I used it the top ring wouldn't hold air.

Helpful?

reply from Polygroup

Hello Kelsey, thank you for telling us about your situation. Our consumer care team is available, at 888-919-0070 or 'warranty@polygroup.com', to assist with questions about installing and maintaining the Member's Mark Elegant Family Pool (KB0819000). Best regards, Polygroup Manufacturer

Apr 26, 2022

Heather

1 out of 5 stars review

Great before… not anymore

Has a hole somewhere right out of the box. Bought in February when my club got them in so I would have one… finally blew it up this weekend and was flat in the first hour.

Helpful?

reply from Polygroup

Dear Valued Consumer, Thank you for leaving a review. We are sorry to hear that you didn't have a good experience with our product. Please know that all Member’s Mark items carry a 100% member satisfaction guarantee https://www.samsclub.com/content/terms-and-conditions#satisfaction-guarantee. If you need a replacement part, give us a call toll-free at (888) 301-0332 from 7 a.m. to 11 p.m CST Monday through Saturday and 10 a.m. to 8 p.m. CST on Sundays. Please have the item number from your receipt, the product UPC and/or the product description ready to provide to our Member Care Professional.

Jan 7, 2021

Maddie

5 out of 5 stars review

family pool

I bought this pool for my kids and they are loving it. I was thankful it wasn’t too hard to setup. This will be nice to tan in when the weather gets warmer!

Helpful?

May 26, 2021

1 out of 5 stars review

Doesn’t last long

2 weeks in and the pool deflates in less than 30 min. Disappointing. No visible leaks but it appears that the main plug is no longer providing a very good seal.

Helpful?

reply from Polygroup

Hello LP, thank you for telling us about your experience. Our consumer care team is available, at 888-919-0070 or ‘warranty@polygroup.com’, if you have questions about installing and maintaining the Member's Mark Elegant Family Pool (KB0819000121). Best regards, Polygroup Manufacturer

Jun 15, 2022

Brittani

1 out of 5 stars review

this pool blows

Do yourself a favor and don’t buy this pool. The one I got last year was awesome and lasted all summer. This one only lasted two weeks and it was popped. It’s definitely not made the same.

Helpful?

May 17, 2023

deflates

2 out of 5 stars review

cool concept but… deflates

I really wanted to love this pool.I’ve bought two and they both deflate even when no one’s ne climbs on them. I will say that if the pool will stay inflated for you it does drain water out well.

Helpful?

reply from Member's Mark

We are sorry for your experience with the pool. Please know you can exchange or return them for a full refund anytime as part of the Member's Mark 100% Satisfaction Guarantee.

Jul 22, 2023

Disabled nurse

5 out of 5 stars review

With standing Texas heat well over a month.

I bought this for my niece's family whe they started in the triple digits in Texas. She and her toddler and husband use it daily. They love it. Has been close to 2 months and no holes or leaks. Best 39$ purchase.

Helpful?

Jun 17, 2021

Rico

3 out of 5 stars review

Great item until....

Great item until we pulled the plug at bottom. Came completely off and tore into the pool itself. Now plugging it hasn't worked. Now to wait until its in stock.

Helpful?

reply from Polygroup

Hello Rico, thank you for telling us about your situation. Our consumer care team is available, at 888-919-0070 or 'warranty@polygroup.com', to assist with questions about installing and maintaining the Member's Mark Elegant Family Pool (KB0819000). Best regards, Polygroup Manufacturer

Jul 7, 2023

Carmen

2 out of 5 stars review

Not worth it

Bottom compartment will not hold air. It appears to be leaking but we cannot locate a leak? Worked for the first day but deflated when we tried to use it a second time. I would not waste money as it didn’t last us more than one set up.

Helpful?

reply from Member's Mark

We are sorry for your experience with the pool, Carmen. Please know you can exchange or return it for a full refund anytime as part of the Member's Mark 100% Satisfaction Guarantee. If no holes or tears can be located, please double check to ensure the 2-in-1 valves are completely pressed in until you hear a "pop" noise. More detailed instructions can be found online at https://www.samsclub.com/p/family-pool-members-mark/P03010169?xid=cat1862-pool_carousel_pools_5_2. Please contact Member Support at (888) 301-0332 if you continue to have problems and need further assistance.

Jun 30, 2022

Mrs Lee

3 out of 5 stars review

Problems out of the box

This pool is AWESOME but from our first use we started having issues. One of the backrests would not hold air. From our 2nd use the entire pool wouldn't hold air.

Helpful?