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Customer reviews for Member’s Mark Elegant Family Pool, 10' for
Member’s Mark Elegant Family Pool, 10'
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4.2 out of 5 stars
stars
1,784 ratings685 reviews
  1. 5 stars70% (1,253)
  2. 4 stars7% (125)
  3. 3 stars5% (81)
  4. 2 stars5% (81)
  5. 1 star14% (244)
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Showing 531-540 of 685 reviews
Jun 17, 2021
Rico
3 out of 5 stars review

Great item until....

Great item until we pulled the plug at bottom. Came completely off and tore into the pool itself. Now plugging it hasn't worked. Now to wait until its in stock.

Helpful?2JKVQ0HONUQZ13927123649
reply from Polygroup

Hello Rico, thank you for telling us about your situation. Our consumer care team is available, at 888-919-0070 or 'warranty@polygroup.com', to assist with questions about installing and maintaining the Member's Mark Elegant Family Pool (KB0819000). Best regards, Polygroup Manufacturer

Jun 17, 2023
Haley
1 out of 5 stars review

Leaking Air

Bought this pool last weekend, returned today. Used once and would not hold air. Searched high and low for a hole or leak and could not find. Very disappointed and did not buy another.

Helpful?2JKVQ0HONUQZ13927123649
reply from Member's Mark

We are sorry for this experience, Haley, and to have disappointed you. Please know you can return it anytime for a full refund as part of the Member's Mark 100% Satisfaction Guarantee.

Jun 12, 2021
Tw
2 out of 5 stars review

Its OK for the price I guess.

Its ankle deep for an adult. It doesn't hold air at all! The seats are pointless, to much air you can't sit on them not enough air they just sink. I mean for 30$ is it an OK pool for kids 5 and under to cool off in. I wouldn't buy again tho.

Helpful?2JKVQ0HONUQZ13927123649
reply from Polygroup

Hello Tw, thank you for telling us about your experience. The each of the seats with the the Member's Mark Elegant Family Pool (KB0819000) have a maximum load of 100 kg / 220 lbs, when inflated. Our consumer care team is available, at 888-919-0070 or 'warranty@polygroup.com', to assist with questions about installing and maintaining the pool. Best regards, Polygroup Manufacturer

Aug 6, 2022
Leslie
5 out of 5 stars review

Love my pool

My nephews can play in the pool for hours!! I love the size, it's not super big & the 2 seats are perfect for 2 adults to relax while the kids play. Great for the price.

Helpful?2JKVQ0HONUQZ13927123649
May 30, 2021
DMCG
1 out of 5 stars review

Waste of money

This is a terrible pool and deflates in like 30 min. Third time using it and we spend more time putting air into it. Look for something better, this is not worth it!

Helpful?2JKVQ0HONUQZ13927123649
reply from Polygroup

Hello DMCG, thank you for telling us about your experience. Our consumer care team is available, at 888-919-0070 or ‘warranty@polygroup.com’, if you have questions about installing and maintaining the Member's Mark Elegant Family Pool (KB0819000121). Best regards, Polygroup Manufacturer

Jun 5, 2024
riddlefamily8
1 out of 5 stars review

Don't waste money

We used it twice. Before the kids were done using it the second time it was deflating. Only the top ring still had air. The bottom ring, seats, and backs of the seats are all deflated. So disappointed!

Helpful?2JKVQ0HONUQZ13927123649
reply from Polygroup

Hello, we are sorry to hear this tree did not meet your expectations. Please know you can exchange or return it for a full refund as part of the Member's Mark 100% Satisfaction Guarantee. You can contact Member Support at (888) 301-0332 for further assistance.

May 25, 2021
Carpediemrn
2 out of 5 stars review

Bought two, neither holds air

I bought one, neither tube held air so I returned it and bought another. The current one I have doesn't hold air in the top tube. There must not be any quality control out of the factory.

Helpful?2JKVQ0HONUQZ13927123649
reply from Polygroup

Hello Carpediemrn, thank you for telling us about your experience. Our consumer care team is available, at 888-919-0070 or ‘warranty@polygroup.com’, if you have questions about installing and maintaining the Member's Mark Elegant Family Pool (KB0819000121). Best regards, Polygroup Manufacturer

Apr 26, 2022
Heather
1 out of 5 stars review

Great before… not anymore

Has a hole somewhere right out of the box. Bought in February when my club got them in so I would have one… finally blew it up this weekend and was flat in the first hour.

Helpful?2JKVQ0HONUQZ13927123649
reply from Polygroup

Dear Valued Consumer, Thank you for leaving a review. We are sorry to hear that you didn't have a good experience with our product. Please know that all Member’s Mark items carry a 100% member satisfaction guarantee https://www.samsclub.com/content/terms-and-conditions#satisfaction-guarantee. If you need a replacement part, give us a call toll-free at (888) 301-0332 from 7 a.m. to 11 p.m CST Monday through Saturday and 10 a.m. to 8 p.m. CST on Sundays. Please have the item number from your receipt, the product UPC and/or the product description ready to provide to our Member Care Professional.

May 30, 2021
hl08
3 out of 5 stars review

Holes in it right out of box

Sadly when we first opened it up to put air in it, there were several holes in it and you could hear the air leaking out. Very disappointed. It was a pretty pool though with a nice design...

Helpful?2JKVQ0HONUQZ13927123649
reply from Polygroup

Hello Hl08, thank you for telling us about your experience. Our consumer care team is available, at 888-919-0070 or ‘warranty@polygroup.com’, if you have questions about installing and maintaining the Member's Mark Elegant Family Pool (KB0819000121). Best regards, Polygroup Manufacturer

Aug 22, 2021
George
1 out of 5 stars review

Terrible

Holes upon holes in this pool doesn’t hold water . Thought they were getting more in Sam’s in July never saw the product again. Reading other reviews don’t think I will try it again

Helpful?2JKVQ0HONUQZ13927123649
reply from Polygroup

On behalf of Member's Mark, thank you for letting us know about the holes in your Family Pool. Please feel free to contact our consumer care team at 888 - 919 - 0070. We are here to help.