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Customer reviews for Member’s Mark Elegant Family Pool, 10' for
Member’s Mark Elegant Family Pool, 10'
4.2 out of 5 stars
stars
1,784 ratings685 reviews
  1. 5 stars70% (1,253)
  2. 4 stars7% (125)
  3. 3 stars5% (81)
  4. 2 stars5% (81)
  5. 1 star14% (244)
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Showing 521-530 of 685 reviews
Jul 7, 2023
Carmen
2 out of 5 stars review

Not worth it

Bottom compartment will not hold air. It appears to be leaking but we cannot locate a leak? Worked for the first day but deflated when we tried to use it a second time. I would not waste money as it didn’t last us more than one set up.

Helpful?2JKVQ0HONUQZ13927123649
reply from Member's Mark

We are sorry for your experience with the pool, Carmen. Please know you can exchange or return it for a full refund anytime as part of the Member's Mark 100% Satisfaction Guarantee. If no holes or tears can be located, please double check to ensure the 2-in-1 valves are completely pressed in until you hear a "pop" noise. More detailed instructions can be found online at https://www.samsclub.com/p/family-pool-members-mark/P03010169?xid=cat1862-pool_carousel_pools_5_2. Please contact Member Support at (888) 301-0332 if you continue to have problems and need further assistance.

May 24, 2021
Kim
2 out of 5 stars review

Good for little kids

Only bought a new days ago and it's already deflating. The kids love playing it in since it's not deep at all. Easy for a 2 year old to sit in and splash around.

Helpful?2JKVQ0HONUQZ13927123649
reply from Polygroup

Hello Kim, thank you for telling us about your situation. Our consumer care team is available, at 888-919-0070 or ‘warranty@polygroup.com’, if you have questions about installing and maintaining the Member's Mark Elegant Family Pool (KB0819000121). Best regards, Polygroup Manufacturer

Jul 22, 2023
Disabled nurse
5 out of 5 stars review

With standing Texas heat well over a month.

I bought this for my niece's family whe they started in the triple digits in Texas. She and her toddler and husband use it daily. They love it. Has been close to 2 months and no holes or leaks. Best 39$ purchase.

Helpful?2JKVQ0HONUQZ13927123649
Jun 28, 2024
Lb
1 out of 5 stars review

Had to return

First time I used the pool it wouldn't ever stay inflated. I should of listened to the reviews. Customer service was great on the return but I would NOT recommend this pool.

Helpful?2JKVQ0HONUQZ13927123649
reply from Polygroup

Hello, we are sorry to hear about your experience. Please contact Member Support at (888) 301-0332 for further assistance.

Jun 30, 2022
Mrs Lee
3 out of 5 stars review

Problems out of the box

This pool is AWESOME but from our first use we started having issues. One of the backrests would not hold air. From our 2nd use the entire pool wouldn't hold air.

Helpful?2JKVQ0HONUQZ13927123649
May 26, 2021
LP
1 out of 5 stars review

Doesn’t last long

2 weeks in and the pool deflates in less than 30 min. Disappointing. No visible leaks but it appears that the main plug is no longer providing a very good seal.

Helpful?2JKVQ0HONUQZ13927123649
reply from Polygroup

Hello LP, thank you for telling us about your experience. Our consumer care team is available, at 888-919-0070 or ‘warranty@polygroup.com’, if you have questions about installing and maintaining the Member's Mark Elegant Family Pool (KB0819000121). Best regards, Polygroup Manufacturer

Feb 3, 2021
Lydia
5 out of 5 stars review

Great price and durable pool

I bought this pool a couple of years ago and my kids love it. It's a great size and easy to inflate. Plus, you can't beat the price of the pool. Very durable.

Helpful?2JKVQ0HONUQZ13927123649
Jan 7, 2021
Maddie
5 out of 5 stars review

family pool

I bought this pool for my kids and they are loving it. I was thankful it wasn’t too hard to setup. This will be nice to tan in when the weather gets warmer!

Helpful?2JKVQ0HONUQZ13927123649
May 17, 2023
deflates
2 out of 5 stars review

cool concept but… deflates

I really wanted to love this pool.I’ve bought two and they both deflate even when no one’s ne climbs on them. I will say that if the pool will stay inflated for you it does drain water out well.

Helpful?2JKVQ0HONUQZ13927123649
reply from Member's Mark

We are sorry for your experience with the pool. Please know you can exchange or return them for a full refund anytime as part of the Member's Mark 100% Satisfaction Guarantee.

May 23, 2021
Chad
1 out of 5 stars review

waste

There have to be plenty of better options than this pool. Won’t hold air. No instructions or troubleshooting in the box. Website listed on the only paper in the box takes you to a website that doesn’t have anything for this product.

Helpful?2JKVQ0HONUQZ13927123649
reply from Polygroup

Hello Chad, thank you for telling us about your situation. Our consumer care team is available, at 888-919-0070 or ‘warranty@polygroup.com’, if you have questions about installing and maintaining the Member's Mark Elegant Family Pool (KB0819000121). Best regards, Polygroup Manufacturer