On behalf of Member’s Mark, thank you for telling us about your experience. All Member’s Mark items carry 100% member satisfaction guarantee. Please give us a call toll-free at (888) 301-0332, from <br />7 a.m. to 11 p.m. CST Monday through Saturday and 10 a.m. to 8 p.m. CST on Sundays, for assistance with your Member&#39;s Mark Elegant Family Pool.

Hello Hayley, thank you for telling us about your experience. Our consumer care team is available, at 888-919-0070 or &#39;warranty&#64;polygroup.com&#39;, to assist you if you have any questions about installing and maintaining the Member&#39;s Mark Elegant Family Pool (KB0819000). Best regards, Polygroup Manufacturer