We are sorry for your experience with the pool. Please know you can exchange or return it for a full refund anytime as part of the Member's Mark 100% Satisfaction Guarantee. If no holes or tears can be located, please double-check to ensure the 2-in-1 valves are completely pressed in until you hear a "pop" noise. More detailed instructions can be found online at https://www.samsclub.com/p/family-pool-members-mark/P03010169?xid=cat1862-pool_carousel_pools_5_2. Please contact Member Support at (888) 301-0332 if you continue to have problems and need further assistance.