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Customer reviews for Member’s Mark Elegant Family Pool, 10' for
Member’s Mark Elegant Family Pool, 10'
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4.2 out of 5 stars
stars
1,835 ratings731 reviews
  1. 5 stars70% (1,292)
  2. 4 stars7% (129)
  3. 3 stars4% (82)
  4. 2 stars5% (83)
  5. 1 star14% (249)

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Showing 321-330 of 731 reviews
May 23, 2021
Reviewer name: Chad
1 out of 5 stars
1 out of 5 stars review

waste

There have to be plenty of better options than this pool. Won’t hold air. No instructions or troubleshooting in the box. Website listed on the only paper in the box takes you to a website that doesn’t have anything for this product.

Helpful?2JKVQ0HONUQZ13927123649
reply from Polygroup

Hello Chad, thank you for telling us about your situation. Our consumer care team is available, at 888-919-0070 or ‘warranty@polygroup.com’, if you have questions about installing and maintaining the Member's Mark Elegant Family Pool (KB0819000121). Best regards, Polygroup Manufacturer

Aug 6, 2022
Reviewer name: Leslie
5 out of 5 stars
5 out of 5 stars review

Love my pool

My nephews can play in the pool for hours!! I love the size, it's not super big & the 2 seats are perfect for 2 adults to relax while the kids play. Great for the price.

Helpful?2JKVQ0HONUQZ13927123649
Jun 17, 2021
Reviewer name: Rico
3 out of 5 stars
3 out of 5 stars review

Great item until....

Great item until we pulled the plug at bottom. Came completely off and tore into the pool itself. Now plugging it hasn't worked. Now to wait until its in stock.

Helpful?2JKVQ0HONUQZ13927123649
reply from Polygroup

Hello Rico, thank you for telling us about your situation. Our consumer care team is available, at 888-919-0070 or 'warranty@polygroup.com', to assist with questions about installing and maintaining the Member's Mark Elegant Family Pool (KB0819000). Best regards, Polygroup Manufacturer

Feb 3, 2021
Reviewer name: Lydia
5 out of 5 stars
5 out of 5 stars review

Great price and durable pool

I bought this pool a couple of years ago and my kids love it. It's a great size and easy to inflate. Plus, you can't beat the price of the pool. Very durable.

Helpful?2JKVQ0HONUQZ13927123649
Jul 22, 2023
Reviewer name: Disabled nurse
5 out of 5 stars
5 out of 5 stars review

With standing Texas heat well over a month.

I bought this for my niece's family whe they started in the triple digits in Texas. She and her toddler and husband use it daily. They love it. Has been close to 2 months and no holes or leaks. Best 39$ purchase.

Helpful?2JKVQ0HONUQZ13927123649
Aug 22, 2021
Reviewer name: George
1 out of 5 stars
1 out of 5 stars review

Terrible

Holes upon holes in this pool doesn’t hold water . Thought they were getting more in Sam’s in July never saw the product again. Reading other reviews don’t think I will try it again

Helpful?2JKVQ0HONUQZ13927123649
reply from Polygroup

On behalf of Member's Mark, thank you for letting us know about the holes in your Family Pool. Please feel free to contact our consumer care team at 888 - 919 - 0070. We are here to help.

May 30, 2021
Reviewer name: hl08
3 out of 5 stars
3 out of 5 stars review

Holes in it right out of box

Sadly when we first opened it up to put air in it, there were several holes in it and you could hear the air leaking out. Very disappointed. It was a pretty pool though with a nice design...

Helpful?2JKVQ0HONUQZ13927123649
reply from Polygroup

Hello Hl08, thank you for telling us about your experience. Our consumer care team is available, at 888-919-0070 or ‘warranty@polygroup.com’, if you have questions about installing and maintaining the Member's Mark Elegant Family Pool (KB0819000121). Best regards, Polygroup Manufacturer

Jun 12, 2021
Reviewer name: Tw
2 out of 5 stars
2 out of 5 stars review

Its OK for the price I guess.

Its ankle deep for an adult. It doesn't hold air at all! The seats are pointless, to much air you can't sit on them not enough air they just sink. I mean for 30$ is it an OK pool for kids 5 and under to cool off in. I wouldn't buy again tho.

Helpful?2JKVQ0HONUQZ13927123649
reply from Polygroup

Hello Tw, thank you for telling us about your experience. The each of the seats with the the Member's Mark Elegant Family Pool (KB0819000) have a maximum load of 100 kg / 220 lbs, when inflated. Our consumer care team is available, at 888-919-0070 or 'warranty@polygroup.com', to assist with questions about installing and maintaining the pool. Best regards, Polygroup Manufacturer

May 26, 2021
Reviewer name: LP
1 out of 5 stars
1 out of 5 stars review

Doesn’t last long

2 weeks in and the pool deflates in less than 30 min. Disappointing. No visible leaks but it appears that the main plug is no longer providing a very good seal.

Helpful?2JKVQ0HONUQZ13927123649
reply from Polygroup

Hello LP, thank you for telling us about your experience. Our consumer care team is available, at 888-919-0070 or ‘warranty@polygroup.com’, if you have questions about installing and maintaining the Member's Mark Elegant Family Pool (KB0819000121). Best regards, Polygroup Manufacturer

Apr 26, 2022
Reviewer name: Heather
1 out of 5 stars
1 out of 5 stars review

Great before… not anymore

Has a hole somewhere right out of the box. Bought in February when my club got them in so I would have one… finally blew it up this weekend and was flat in the first hour.

Helpful?2JKVQ0HONUQZ13927123649
reply from Polygroup

Dear Valued Consumer, Thank you for leaving a review. We are sorry to hear that you didn't have a good experience with our product. Please know that all Member’s Mark items carry a 100% member satisfaction guarantee https://www.samsclub.com/content/terms-and-conditions#satisfaction-guarantee. If you need a replacement part, give us a call toll-free at (888) 301-0332 from 7 a.m. to 11 p.m CST Monday through Saturday and 10 a.m. to 8 p.m. CST on Sundays. Please have the item number from your receipt, the product UPC and/or the product description ready to provide to our Member Care Professional.