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Customer reviews for Member’s Mark Elegant Family Pool, 10' for
Member’s Mark Elegant Family Pool, 10'
4.2 out of 5 stars
stars
1,784 ratings685 reviews
  1. 5 stars70% (1,253)
  2. 4 stars7% (125)
  3. 3 stars5% (81)
  4. 2 stars5% (81)
  5. 1 star14% (244)
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Showing 221-230 of 685 reviews
Jun 7, 2024
Pat B
1 out of 5 stars review

Terrible product

I inflated the pool and filled it with water. Overnight it deflated and all the water spilled out. I never even got to use it once! This product is terrible.

Helpful?2JKVQ0HONUQZ13927123649
reply from Polygroup

Hello, we are sorry to hear the product did not meet your desired expectations. Please know you can exchange or return it for a full refund as part of the Member's Mark 100% Satisfaction Guarantee. You can contact Member Support at (888) 301-0332 for further assistance.

May 24, 2021
gf
5 out of 5 stars review

backyard fun

Bought this pool for my 2 year old and teen girls to get unbored for a weekend. Wasn’t expecting much for the price but to my surprise it’s an awesome pool! Had no trouble inflating it. We used our shop vac to get job done fast. Girls love it.

Helpful?2JKVQ0HONUQZ13927123649
Jun 21, 2022
cheap
1 out of 5 stars review

hole straight out of the box

Great pool if it actually worked. Immediately after filling with air and then water the bottom ring started to deflate. You get what you pay for. Cheap

Helpful?2JKVQ0HONUQZ13927123649
May 29, 2021
Mousegungirl
5 out of 5 stars review

Awesome pool

I have had this pool for two weeks now and it keeps air and is the perfect size for a couple of adults and kids. I have had no problem with it losing air. I added a little chlorine just to help keep the bugs out

Helpful?2JKVQ0HONUQZ13927123649
Jul 4, 2022
LLD1472
1 out of 5 stars review

Hole in Pool

Terrible experience. Bought this pool yesterday 7/3/2022. Started to inflate pool and wouldn’t stay inflated. So disappointed in this purchase… will be returning for a full refund ASAP..

Helpful?2JKVQ0HONUQZ13927123649
May 22, 2023
patten
1 out of 5 stars review

defective

I have bought this pool 3 times now. All 3 have deflated after first use. No one is climbing on it or causing leaks. Right after inflation we had to put air in it an hour later.

Helpful?2JKVQ0HONUQZ13927123649
reply from Member's Mark

We are sorry for this experience, patten. Please contact Member Support at (888) 301-0332 and we'll do our best to make this right for you.

May 28, 2024
designer
5 out of 5 stars review

Pool is great..!

I read a lot of the reviews about this pool not holding air. I have no problems with that. The pool is working as described. The children love the pool.

Helpful?2JKVQ0HONUQZ13927123649
Jun 3, 2021
CO
2 out of 5 stars review

Leaks air

Aired it up and overnight the pool lost air. Can't find any holes and all the valves are closed tight. My kids were very excited for the pool and are now disappointed. Would not recommend it.

Helpful?2JKVQ0HONUQZ13927123649
reply from Polygroup

Hello CO, thank you for telling us about your experience. Our consumer care team is available, at 888-919-0070 or 'warranty@polygroup.com', for assistance with installing and maintaining your Member's Mark Elegant Family Pool (KB0732000121). Best regards, Polygroup Manufacturer

Jun 24, 2022
Disappointed
1 out of 5 stars review

Top ring won’t hold air straight of the the box

Straight out of the box, the top ring is going flat pretty fast. This has always been my favorite pool for the kids every summer, but this year they really dropped the ball. :-(

Helpful?2JKVQ0HONUQZ13927123649
May 22, 2021
dainva2
2 out of 5 stars review

sadly another customer with a leak

The size is great for my toddler but sadly another customer who had an air leak in the primary top compartment, which means we would need to inflate it almost daily.

Helpful?2JKVQ0HONUQZ13927123649
reply from Polygroup

Hello Dainva2, thank you for telling us about your experience. Our consumer care team is available, at 888-919-0070 or ‘warranty@polygroup.com’, if you have questions about installing and maintaining the Member's Mark Elegant Family Pool (KB0819000121). Best regards, Polygroup Manufacturer