We're sorry the pool did not meet your expectations, Nette. Please know you can exchange or return it anytime for a full refund as part of the Member's Mark 100% Satisfaction Guarantee.

Greetings Alms, thank you for telling us about your experience. Our consumer care team is available, at 888-919-0070 or 'warranty@polygroup.com', to assist you if you have any questions about installing and maintaining the Member's Mark Elegant Family Pool (KB0819000). Best regards, Polygroup Manufacturer

Hello Prissy, thank you for sharing your experience. Our consumer care team is available, at 888-919-0070 or 'warranty@polygroup.com', to assist you if you have any questions about installing and maintaining the Member's Mark Elegant Family Pool (KB0819000). Best regards, Polygroup Manufacturer

We are sorry for your experience with the pool. Please know you can exchange or return it for a full refund anytime as part of the Member's Mark 100% Satisfaction Guarantee. If no holes or tears can be located, please double check to ensure the 2-in-1 valves are completely pressed in until you hear a "pop" noise. More detailed instructions can be found online at https://www.samsclub.com/p/family-pool-members-mark/P03010169?xid=cat1862-pool_carousel_pools_5_2.

Hello Mamew, thank you for telling us about your experience. Our consumer care team is available, at 888-919-0070 or 'warranty@polygroup.com', to assist with questions about installing and maintaining the Member's Mark Elegant Family Pool (KB0819000). Best regards, Polygroup Manufacturer

Hello Jeff, <br />On behalf of Members Mark, we thank you for letting us know how satisfied you are with your Members Mark Elegant Family Pool. Our consumer care team is available, at 888-919-0070 or &#39;warranty&#64;polygroup.com&#39;, to assist you should you have any questions in the future. <br />Best regards, Polygroup Manufacturer