As you noticed, the Oral-B Glide All-In-One Floss you purchased might feel a little different than the All-In-One Floss you're used to. We're always improving flossing materials to ensure the best products reach you. As a result, we transitioned to a new microtextured floss fiber that flexes to reach tight spaces and slides easily between teeth while effectively, comfortably, and powerfully removing plaque between teeth and gently below the gum line. This floss also has a light coating of natural wax for improved grip. Your loyalty and satisfaction mean everything to us, and we'd like to learn more about your experience with the new All-In-One Floss and help further. When you have a moment, please give us a call at 1-800-566-7252, 9 am-6 pm EST, Monday-Friday.

Kevin, we never want to leave you feeling disappointed, and are sorry your All-In-One floss has been curling and breaking. We recently reformulated our Oral-B Glide floss to introduce a micro-textured fiber aimed at enhancing cleaning performance while being gentle on gums. However, it’s clear that this change hasn’t met your expectations, and I understand how frustrating that can be, especially if the texture feels flimsy or tears easily. We are aware this is an issue for some consumers and are working to adjust how we make the product so that the product is stronger with less shredding. We continually evaluate how we can improve our products, and feedback from consumers like you is important and valued. So we can help further, please call us at (800) 566-7252.

We're sorry to learn you're unhappy with our new All-In-One floss, and appreciate your feedback. Oral-B is always improving materials and looking to ensure that we deliver the best products. As a result, we’ve transitioned to a new microtextured floss fiber that’s still strong and shred resistant. So that we can learn more and help you further, please give us a call at (800) 566-7252.

We appreciate that you&#39;ve been a long time fan of Oral-B Floss, Dave, and we&#39;re sorry that your experience using our new micro-textured floss has left you disappointed. At Oral-B, we&#39;re always improving materials and looking to ensure that we deliver the best products, and our products undergo many quality checks to ensure performance. Users of the new Oral-B Glide microtextured fiber floss will notice a difference in the scrubbing texture of the new floss, which helps clean and glide in tight spaces. You might notice a light sound as you floss, and this is normal - a result of the material we use to make this floss fiber and the microtextured surface. We encourage users to give the new floss time to adjust to the new experience. However, we&#39;re concerned that you&#39;ve mentioned the floss has been cutting into your gum. Your loyalty and satisfaction matters to us, and we&#39;d like to learn more details of your experience to see how we can further help. Please give our Oral-B Team a call at 1-800-566-7252 from 9AM -- 6PM EST Monday–Friday.<br />