We're sorry to hear you aren't enjoying this new floss version. Due to the extensive health, and safety tests this floss has undergone, this definitely isn't the result we expect. Your well-being is very important to us, so we recommend to discontinue using. Our team would like to hear more, and ask that you please hang on to this pack for 2 weeks in case we'd like to retrieve it. Could you please give us a call when you have a chance? You can reach us at (800) 566-7252.

Thank you for sharing your experience with the new Oral-B Glide floss. We always want consumers to be happy with our products, and will share your feedback with our Quality and Research teams. We understand that the change in texture may take some getting used to, and hope you’ll give the new Glide floss another chance. It's our pleasure to talk further with you about this and help. Give us a call any Monday-Friday, from 9 AM to 6 PM, EST, at 1 (800) 566-7252.

Thank you for taking the time to share your feedback about the new Oral-B Glide dental floss, and we're sorry to hear that the changes have made your flossing experience less enjoyable. We recently reformulated our Glide floss to improve its cleaning performance, but it’s clear that the new version has not lived up to the high standards you’ve come to expect. We understand how frustrating it must be to deal with issues as you've described, and we assure you that we hear you and have shared your feedback with our team. Your experience is invaluable to us, and we sincerely apologize for the inconvenience this has caused. We'd like to help more and ask that you please give our team a call at (800) 566-7252.

Thanks for your feedback! We're saddened to hear you're not a fan and we'll let our team know. We did change the flossing material to a microtextured floss fiber. We suggest trying the Oral-B Complete Satin Floss as it has the old flossing materials. You're welcome to call us at (800) 566-7252 for any questions you may have for us. We're happy to help you.

We always want to provide you with floss that easily glides between your teeth, so we're sorry to hear that wasn't the case with Oral-B All-In-One Floss. Safety is our priority, and all our products are thoroughly evaluated to ensure they are safe when used as directed. If you experience gum discomfort while flossing, we recommend discontinuing use of the floss. We're always improving our floss to ensure we deliver the best products. As a result, we transitioned to a new microtextured floss fiber that flexes to reach tight spaces and slides easily between teeth while effectively, comfortably, and powerfully removing plaque between teeth and gently below the gum line. Your satisfaction is important to us, and we'd like to learn more about your experience and help further. When you have a moment, please give us a call at 1-800-566-7252, 9 am-6 pm EST, Monday-Friday.

We're sorry to hear that you feel this way about our floss, and that you found it to be rough on your teeth. We can assure you that our flosses have been thoroughly evaluated to be safe when used as directed, and we also have many quality checks in place to ensure that you can use it with ease. We'd like to mention that our new micro-textured fiber is designed to be comfortable and gentle while providing an effective clean, and we'll make sure that your feedback is shared. We do recommend that you discontinue use of this particular product, if you haven't already, and we suggest giving our Satin Tape, Satin Floss, or Essential Floss a try, as these flosses haven't undergone changes. So that we can learn more and gather some additional details for our Safety and Quality Teams, please give us a call at (800) 566-7252 when you can.

We never want to leave you feeling frustrated, and are sorry you're unhappy with the texture of our new All-In-One Floss. We recently reformulated our Glide floss to improve its cleaning performance, but it’s clear that the new version has not lived up to the high standards you’ve come to expect. We'd love to learn more and help you find a floss you'll love, so when you have a free moment, please call us at (800) 566-7252.

We're sorry to hear this. We understand how difficult it can be when a favorite product has been changed, so we'll let our team know you prefer the previous version. If you'd like to share more, we welcome you to give us a call at (800) 566-7252.

Brian, we appreciate your feedback and want to confirm that we recently introduced a new micro-textured fiber in our floss products. We're sorry to hear that you're dissatisfied with our All-In-One Floss. When designing our products, we conduct extensive quality checks, research, and consumer testing to create features we believe you’ll love while ensuring optimal performance. The new formulation aims to deliver a noticeable cleaning experience while maintaining the comfort and strength you have come to expect from our floss. We encourage users to allow some time to adjust to the new experience. We understand that preferences vary from person to person, so we greatly appreciate your feedback, which will be shared with our Quality Team. We'd like to learn more about your experience. Please call us at (800) 566-7252 so we can assist you further.