Randy, you are correct that we have updated to a new microtextured floss that is designed to be strong, clean effectively, and be shred-resistant. To share more, we invite you to call us at (800) 566-7252.

We're truly sorry to hear about your experience with your floss and understand how unsettling this situation is. Your safety is paramount to us, and we want to reassure you that our products are thoroughly tested for safe use according to instructions. This is certainly not the quality we aim for. Please call us at 800-566-7252 so we can gather more details and help resolve this.

Thank you so much for your review. We're very sorry to hear that you're not a fan of this change. When we made this change, we did extensive consumer testing to get it just right, but be assured that it should never be uncomfortable to use when used as directed. Your feedback is incredibly important to us, and we'd like to learn more about what's going on and help. Please call us at (800) 566-7252.

We always want to provide you with floss that easily Glides between your teeth, so we're sorry to hear that was not the case and would like to help. We have many quality and safety checks to ensure our products are safe to use as directed and reach you in top condition. If you continue to experience discomfort, we recommend to discontinue the use of the pack of floss. We're always improving our floss to ensure we deliver the best products. As a result, we transitioned to a new microtextured fiber that slides easily between teeth, flexes to reach tight spaces, gently removes plaque, and helps prevent gingivitis. As a loyal Oral-B flosser, you know this isn't the experience we want or expect when using Oral-B floss, and we'd like to learn more and see how we can help further. When you have a chance, please give us a call at 1-800-566-7252, 9 am-6 pm EST, Monday-Friday.

We're so sorry to hear your floss has been breaking easily. Please know, we have many quality checks in place to ensure only the best products reach you, so this isn't what we'd expect. So we can help you further, please give us a call at (800) 566-7252.

We're truly sorry to learn your All-In-One Floss has been getting stuck in your teeth and shredding. Your loyalty is truly valued, and your safety and comfort is very important to us. Our recent transition to a new micro-textured fiber was made to enhance cleaning performance. This new design is intended to slide easily between tight spaces and provide a gentle yet effective clean. However, we understand that everyone’s oral health needs are unique. If you find the floss getting stuck between your teeth, we recommend discontinuing use. Your oral health and comfort are our top priorities, and we take all reports of adverse effects very seriously. We'd really like to share your feedback with our safety team. So we can be of further help, please call us at (800) 566-7252.

We appreciate you being a loyal user of our floss, and we're sorry to hear that this has been your experience with it. We do have many quality checks in place to ensure our floss reaches you in the best possible condition, and our new micro-textured fiber is designed to provide an effective clean with ease. Your comments will be passed along, and we'd also like to learn more about your experience. Please give us a call at (800) 566-7252 when you're able.

Thanks for taking the time to write your review. We're sorry to hear about this. Your feedback is important, and we'd like to connect and talk about the cases to ensure your feedback is heard. Please call us at 800-566-7252.

Thank you for your review. We're sorry that you're not a fan of this new material. We'd like to hear your feedback and share it with our team. Please call us at 800-566-7252.

We&#39;re disappointed to learn you don&#39;t like our floss, Helide. When we design our products, we do extensive research and consumer testing to create features that we think you will love. We know that preferences can vary for each person, though, so we really appreciate your taking the time to let us know yours. We always take consumer feedback into account when making changes or designing future products, so we&#39;ll be sure to share your comments on this with the rest of our team. We&#39;ll be thrilled if you can call us at (800) 566-7252 and let us know why you feel the floss is not good anymore. <br /><br />