We understand how frustrating it is when your floss breaks. This isn't something we'd expect as our products go through many quality checks to ensure they reach you in the best possible condition. We're sorry this wasn't the case with your recent purchase. When you have a moment to chat, please give us a call at (800) 566-7252 so we can help find the right floss for you.

That does sound frustrating! This can happen when the floss comes into contact with a rough tooth or surface. We'd be happy to help you further, please give us a call at (800) 566-7252.

We know how important it is to have a floss you love, and are sorry you're unhappy with the recent changes to our Comfort Plus Floss. Please know, we have many safety checks in place to ensure our products are safe to use as directed. If you've experiencing pain, we recommend you discontinue using this floss. Oral-B is always improving materials and looking to ensure that we deliver the best products. As a result, we’ve transitioned to a new microtextured floss fiber that’s still strong and shred resistant. So that we can learn more and help you further, please give us a call at (800) 566-7252.