Oral-B is continuously improving floss materials to ensure the best products reach you. As a result, we transitioned to a new microtextured floss fiber that flexes to reach tight spaces and slides easily between teeth while effectively, comfortably, and powerfully removing plaque between teeth and gently below the gum line. With the many quality checks in place, floss shredding and getting stuck between teeth isn't what we'd expect. Safety is our top priority, and all our products are thoroughly evaluated to be safe when used as directed. We agree it is best to discontinue using the floss if it's causing discomfort and getting stuck between teeth. So we can learn more about your experience and help you find the best floss for your smile, please give us a call at 1-800-566-7252, 9 am-6 pm EST, Monday-Friday.

We stand behind providing only the best products for our users. As a result, we've transitioned to a new microtextured floss fiber that flexes to reach tight spaces and slides easily between teeth while effectively, comfortably, and powerfully removing plaque between teeth and gently below the gum line. This floss also has a light coating of natural wax for improved grip. So we can learn more about your experience with the new All-In-One Floss and what didn't meet your expectations, please give us a call at 1-800-566-7252, 9 am-6 pm EST, Monday-Friday.

We are constantly striving to improve our great line-up of products and can understand the disappointment when a product that you have come to rely on for your oral care is changed. Whenever making changes to our products, we do thorough market research and consumer testing in the hope of bringing you products you will love, and we are disheartened that you are not enjoying our new Cleantech Floss as much as our previous version. While many of our flosses have made the transition to this new fiber, we would like to recommend giving our Oral-B Essential Floss a try, as this is still made with its original formula. So we are better able to assist you as well as get additional information to our Quality Team, we encourage you to give us a call at (800) 566-7252.

We continuously strive to offer our consumers the most innovative materials for their oral care, and we are disappointed to hear that you are not enjoying the new Microtextured Fiber in our Oral-B All-In-One Floss as much as the previous version. As a dedicated user of our floss, you know that we put an emphasis on the quality of our products, and we have designed this new floss to offer enhanced cleaning and to provide a gentle yet powerful cleaning. We will share your feedback with our Quality Team, but we would like to recommend trying either our Oral-B Essential Floss or our Oral-B Satin Floss, as these are both still made with their original formula. We would love a chance to further assist you with this, and invite you to give us a call at (800) 566-7252.

Thank you for sharing your experience with the new Oral-B Glide floss. We appreciate your feedback, and we will share it with our Quality and Research teams. Recently, we introduced a new, micro-textured fiber on Oral-B Glide floss products. The new version is designed to slide easily between tight spaces while providing a gentle yet powerful clean. The floss fiber is made of soft, gentle, nylon and elastic materials that offer triple action cleaning, softness, comfort and durability that is tear resistant.We understand that the change in texture may take some getting used to, and hope you’ll give the new Glide floss another chance. In fact, it would be our pleasure to help you give a different version of our floss a try. For further assistance with this, please call us any Monday-Friday, from 9 AM to 6 PM, EST, at 1 (800) 566-7252.