We want you to feel fully protected and comfortable with Always Discreet Pads, Shirley, and we're sorry your recent purchase was less absorbent. We appreciate you letting us know how you feel and will share your feedback with our teams for consideration. Hearing from you helps us improve and ensure our products meet standards, and we'd like to discuss your experience further. Call us at 1-800-888-3115, M - F, 9 a.m. to 6 p.m. EST, and we'll gladly assist you.

We're sorry to hear about the leak problem! In Richmond, Virginia, you can check stores like Wal-Mart, Target, and Costco for sizes 6 and 7. If you can’t find them, speaking with the store manager can help them understand customer demand. You might also consider ordering online through retailers like Amazon for a wider selection.

We're sorry to hear that you're disappointed with the scent of Always Discreet. We continuously work to improve Always Discreet pads, liners, and underwear with research conducted with thousands of women who experience bladder leaks. The Always Discreet pads and liners had a different light scent which is used to help control any odor. The new scent on Always Discreet helps to control odor better than ever. It may help to know that the intensity of the fragrance will be the strongest when first opening the package, and then it should begin to dissipate. If you're looking for the best Always Discreet products without a scent, look for the Always Discreet Sensitive line. We'd like to learn more to see how we can help further, so please give us a call when you can at 1-855-206-8286, M-F 9am-6pm EST.

Thank you for taking the time to share your feedback with us, Maria! We want to assure you that our products go through strict quality checks, allowing you leak-free moments to conquer the day. Always Discreet Plus pads are designed with a unique absorbent core that contains Absorbent Gel Material (AGM) for more absorbency than a Regular Always Discreet Heavy Long pad for our users who want a little more absorbency in their pad without having to wear a longer product. Always Discreet Plus Heavy Long pads have two RapidDry layers that form boosted protection in the center of the pad, which holds more than five times the average leak, giving you extra protection where you need it most. The special side LeakGuards help keep wetness away from the sides and prevent run-offs at the edges where most unexpected leaks tend to occur. We are sorry to hear that was not the case with your recent purchase. What you have described is not something we would expect, and we'd like to learn more about your experience and help you find the best product to meet your personal needs. When you have a moment, please give us a call at (855) 206-8286, 9 am-6 pm EST, Monday-Friday.

We always want you to feel confident that you have the coverage you need, and are sorry the Discreet Heavy Pads were not absorbent enough. In order to meet the various bladder protection needs of our consumers, we offer a variety of absorbency levels. It may help to know that as you go up in size with Always Discreet, you can expect more coverage and absorbency. Your satisfaction is very important to us, and we'd like to gather some additional details of your experience to further help. Please give us a call at 1-855-206-8286 from 9AM — 6PM EST Monday – Friday.