We certainly appreciate your loyalty, Becky, and we're sorry to hear that this was your experience. We can assure you that we have strict quality checks in place to ensure that you can use our pads with ease, and we'd expect a good bond to form once the pad has been placed firmly onto the undergarment. We'll be sure to share your comments with our team, and we'd like to learn more. When you're able, please give us a call at (855) 206-8286.

Please know this is not the high quality we'd expect, Ann, and we'd like to help further and have our team research why these pads didn't hold. Our Always Discreet products undergo thorough inspections to provide the protection and coverage you need as discreetly as possible, and we'd like to learn more to see how we can improve. To discuss this further, call us at 1-855-206-8286, M - F, 9 a.m. to 6 p.m. EST.

Thank you for taking the time to share this with us! Our products are designed with leak-free protection in mind, so we have many quality checks to ensure this happens. Always Discreet Heavy Long pads are designed to be surprisingly thin and discreet to provide the comfort you need with up to 100% leak-free protection. The unique absorbent core has two RapidDry layers that form boosted protection in the center of the pad, holding up to five times the average bladder leak, giving you extra protection when you need it most. These pads also feature side LeakGuards to help keep wetness away from the edges and prevent run-offs at the sides where unexpected leaks tend to happen. What you have described is not something we would expect, and we are sorry you experienced leakage. With your protection meaning everything to us, we'd like to learn more about your experience and share this with our Quality Team, as this is not the experience we want for our Always Discreet community. When you have a moment, please give us a call to share more at (855) 206-8286, 9 am-6 pm EST, Monday-Friday.