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Customer reviews for Lifetime Adventure Tower Swing Set Playset for
Lifetime Adventure Tower Swing Set Playset
4.5 out of 5 stars
stars387 ratings386 reviews
  1. 5 stars75% (292)
  2. 4 stars13% (50)
  3. 3 stars1% (5)
  4. 2 stars4% (14)
  5. 1 star7% (26)

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Showing 261-270 of 386 reviews
Mar 25, 2016
TNCVOL
4 out of 5 stars review

Great product but...

Day one of assembly is done. Tomorrow we finish with by attaching the plastic parts. Disappointed the QR codes listed for instructional videos pictured in the manual didn't work, nor did typing in the URL. All we got was the Lifetime homepage with options too see/buy more products. Next post after assembly is complete and grandkid tested.

Review from lifetime.com
Helpful?3P0YEOOSZR0K13914015074
reply from Lifetime

Thank you for posting! I'm looking into this with our quality team so we can get it fixed. I apologize for the inconvenience and would love to offer our services. We can help with assembly via live chat or at 800-225-3865.

Aug 22, 2022
Brewdogjd
5 out of 5 stars review

Great Product, kids love it!

Overall, very pleased with fit and finish. Ease of putting it together was average, but the multiple assembly resources helped well. Seems well built, and kids love it! I wish the powered coat finish was a bit more consistent, as it was chipping already in some spots.

Review from lifetime.com
Helpful?3P0YEOOSZR0K13914015074
reply from Reviews

We're sorry that's happening. Reach out to our Customer Service Team and they can send you some touch up paint! They can be reached out 800-225-3865 or by email at customercare@lifetime.com. Customer Service hours are Monday-Friday, 7:00 am to 5:00 pm and Saturday, 9:00 am to 1:00 pm (MT).

May 30, 2021
Rhonda80
1 out of 5 stars review

Brand Name is deceiving

Our lifetime swingset isn't even 5 years old and it's rusted all over. The ladder tabs completely rusted off, causing the ladder to be unsafe to use. This was a huge disappointment for a brand that considers themselves 'lifetime'. Didn't even get 5 years out of it.

Review from lifetime.com
Helpful?3P0YEOOSZR0K13914015074
reply from Reviews

We’re sorry to hear that your playset is rusting. Earlier versions of our playsets were built with non-galvanized, powder-coated steel, but we’ve since upgraded to galvanized steel for significantly improved rust resistance and long-term durability. This change was made in direct response to customer feedback, and we’re confident it will provide a better experience for future customers. If you purchased an earlier version and are experiencing rust issues, we want to help. Please reach out to our Customer Service team so we can work with you to make this right. They can be contacted through Live Chat on our website (lifetime.com) Monday-Friday, or over the phone Mondays, Tuesdays, and Thursdays at (800) 225-3865. They can also be reached by email at customercare@lifetime.com. Customer Service hours are from 7:00 am to 5:00 pm (MT). We appreciate your feedback and are committed to standing behind our products.

Apr 9, 2020
J2002
5 out of 5 stars review

Amazing!

I bought this a week ago, and it’s amazing. My kid loves it! I did break a few bolts putting it together, called customer service, and they had more sent out to me. A couple days shipping, but ended up not using them all. Great service overall by everyone I interacted with. It did take a few days to put together.

Review from lifetime.com
Helpful?3P0YEOOSZR0K13914015074
Sep 18, 2017
Jerry
5 out of 5 stars review

Great Service!!!!!

After my Grandchildren"s play set was damaged from Hurricane Irma winds I called to get replacement parts. Cameron at customer service got me the manual to identified the parts and sent it by email. After identifying the parts i required Cameron got me a quote and delivery time for the parts. The whole process was seamless and he promptly placed my order with a e mail confirmation. Great Customer Service!!!!

Review from lifetime.com
Helpful?3P0YEOOSZR0K13914015074
Jan 5, 2021
Jason
5 out of 5 stars review

Great product, great customer service

I purchased this swing set for my grandchild. Set up is a little bit tough.. because I forgot to balance my lawn floor. I have missing part . So I e mail to customer service. They responded me second day with confirm shipping info. Thank you ! My grandkids love the swing set!

Review from lifetime.com
Helpful?3P0YEOOSZR0K13914015074
May 16, 2018
Cori13
5 out of 5 stars review

Fantastic play tower

[This review was collected as part of a promotion.] I bought this back in May of 2016 for my growing and very active son. It has been a great source for play, imagination, fun with friends, and hours in the tower. I loved that it wasn't wood and it would withstand the elements without worrying about decay and someone getting hurt. I got a supplemental third swing and attached it where the rings are and it works great when we have multiple kids playing. Totally worth the money and the time to put it together. It is definitely a task to put together but with some organization and a few strong people it's doable.

Review from lifetime.com
Helpful?3P0YEOOSZR0K13914015074
Mar 15, 2016
HeatherC
5 out of 5 stars review

Great swingset

We have had this swingset for 2 years now (purchased in May 2014) and the kids love it. A 2 year old needs a little supervision going up the ladder because of the space between the rungs but this year he is almost 3 and gets up with no problem! When you compare the durability of this swingset to a wooden one I think this is a no brainer. My boys will love it for years to come. We also purchased the matching dome climber and would highly recommend that as well.

Review from lifetime.com
Helpful?3P0YEOOSZR0K13914015074
Jul 17, 2017
Pamela
4 out of 5 stars review

Very Sturdy

We just finished putting this up today. We purchased this for our grandchildren. They love it. Took a few days to get it all together, but everything was labeled well. Watching the kids play on it this evening we had a scary moment. My grandson was playing in the lower "fort" as they call it and my granddaughter was swinging. My grandson stuck his head out the cutout window and thank goodness I yelled for him not to do that because my granddaughter would of swung right into him. Now I have this fear of that happening again with the other grandchildren. So my husband is thinking what to do for this situation, cause I'm sure someone is going to stick their head out that cutout part again while someone is swinging.

Review from lifetime.com
Helpful?3P0YEOOSZR0K13914015074
Sep 1, 2019
Bel01
5 out of 5 stars review

Great Play Set

I bought this play set three years ago and is still looking like brand new!! My daughter and all the neighborhood kids love it!! I notice that the set needs more anchorage parts for the monkey bars and Lifetime send them for free. The best play set ever!!!

Review from lifetime.com
Helpful?3P0YEOOSZR0K13914015074