It is Christmas Eve, I am trying to put this together for my 3 children and there are no instructions included. No problem I'm thinking, I'm sure I can find them online. NOPE, none of the product ID's (seems to be a different one for each box) are working, the link to help you find the product ID is not working and Customer Service is closed for the holidays. While I am glad the company gave the employees off for the holiday, I am not impressed so far..............

Missing some hardware to finish the roof. I've called all week. They currently aren't taking calls. I’ve sent multiple emails, Facebook message, still nothing. Unable to complete the build on it. One star until someone contacts me about the missing hardware pieces.

This playground has been a life saver! With a home surrounded by nothing but dirt, no fences, and construction, we needed something for our kids to do outside. This playground was our answer for it all! The metal and plastic is sturdy and holds up well against all the wind and dirt, not to mention my roudy kids. I also highly recommend springing for the install. They came and put it together in about 4.5 hours and did a great job; much more preferable to the headache and 2plus days to get it done.

We purchased this for our church and the kids are absolutely loving it. Not too big for a small playground and not too small for all ages to enjoy. We substituted the trapeze bar for a bucket baby swing (purchased through a local hardware store); and added foam padding to the horizontal support bars in the tower (preventing bumped heads at the slide and ladder entrance). My suggestion is to have patience when putting this together. Lay out all of the pieces in consecutive order and follow the directions exactly. It will take a couple of days.

I feel bad rating this with 1 star because I really give it a 4 overall. Except I want people to be away! My parents bought this set for the grandkids. My kids okay with it all the time. And have complained and cried when walking up or down the slide that it's hot! Well today when all the kids were playing my 2 year old nephew climbed up the slide and started screaming. We ran over to grab him off and to my horror the pads of his feet were raw. The slide burned his feet so bad! We ran him in and soaked them but decided he needed medical attention. He has 2nd degree burns on both feet! Had to be put under given morphine and had his feet scrapped and wrapped. He goes to the burn unit tomorrow! He can't walk for 4-6 weeks! Guys this is so so scary! And burns are nothing to mess around with. The saddest part is today's high was 77 degrees in Utah. The slide got that hot! Please please be cautious! Wet the slide wear pants. Don't let your babies get burned!!!

We bought this a while ago and the children can't get enough of it!! We had to add extra runners in the ladder so as the 2 year old could also use it. The children love climbing up the top to watch the kangaroos grazing in the reserve behind us. The only issue we had is the slide holding heat ..... we live in Queensland Australia. ..... but a shade sail has rectified that.

The set was delivered to my home in Tampa, FL area on April 2, 2021. The photos above were taken on April 12th, 2021. Functionally, it is a great set. My daughter loves it and it pains me to know that it will not last. Rust is starting to present itself following ten (10) Days of exposure to the elements. The set was constructed approximately 8 miles from Tampa Bay so the set did not see any high salinity. The parts affected are DXI (x2) and DZV (x2). These pieces bolt through the tower floor and support the railing on the tower. When the parts were installed, the tabs on the bottom bent slightly. They are made of thing-gauge steel which can be difficult to coat due to the sharp edges. The coating used has very little flexibility casing it to crack as can be seen in the photos. There are also areas where the welds have pinholes which expose the substrate underneath. Many of the parts are made with weep holes. Possibly for draining during the coating process or to allow for draining during install. The concern is that these areas are uncounted and the set may rust from the inside out. Consumers: please be advised of the above issues. Unless this product is to be used indoors or in low-moisture environments you may have issues regarding longevity. Lifetime: Some of the problems can be engineered out. Other problems could be resolved with your choice of coatings manufacturer. I would be happy to provide you with a formal proposal to perform any performance testing from an accredited third party testing lab to assist with improving your products and helping them live up to the brand name "LIFETIME." In the meantime, please send re-designed parts for replacement: So far the list is as follows: DXF x1, DXO x2, and DXI x2. Perhaps have the fab shop weld a slightly more thick base

We had ours installed a month ago and we couldn't be happier. That's all our two daughters want to do when they're home - play on the playset! It is extremely sturdy - even an adult can swing on it. It is flexible, too. For instance, we added a baby bucket swing and have that up more than the swinging bar, but when our girls want the swinging bar, it's a snap to switch it out. They love the tower as well. It is their new clubhouse and sit in their camp chairs and do their homework in it. We even got cars for them to play with the "road map" on top of the tower. They look forward to sleeping on top of the tower this summer. I would definitely recommend this playset to anyone.

We love this play ground it is large has lots of features and will keep the kids playing for years. My major complaint is the paint on the monkey bars is so slippery yet the paint on the pole is sticky. My kids have fallen several times and because it is so high it is dangerous for little ones.

We purchase two months ago - fun for 1 of 2 of our grand kids. Younger child fell thru top rung of the curved ladder onto the ground - he will not climb up yet. Poor design on the ladder. No help from the company representative to modify or offer suggestions for ladder improvement.