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Customer reviews for Lifetime Adventure Tower Swing Set Playset for
Lifetime Adventure Tower Swing Set Playset
4.5 out of 5 stars
stars387 ratings386 reviews
  1. 5 stars75% (292)
  2. 4 stars13% (50)
  3. 3 stars1% (5)
  4. 2 stars4% (14)
  5. 1 star7% (26)

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Showing 191-200 of 386 reviews
Jun 7, 2020
Crista
1 out of 5 stars review

Rusted and ruined in no time!

I bought this play set thinking metal would endure better than wood! I was sorely mistaken! The whole thing is rusting at all the critical joints making it beyond a safety hazard and the warranty conveniently does not cover rust! I live in Kansas so it isn’t even like we are an intensely humid climate or overly rainy. Magnificent waste of money and will NEVER purchase from the company again!

Review from lifetime.com
Helpful?3P0YEOOSZR0K13914015074
Mar 22, 2018
Tifmeyers
5 out of 5 stars review

Love it!

I bought this three years ago. My girls love it and I bought it because metal is supposed to last longer then wood. Some random metal has started to rust like on the swing chains and a small part on a support bar but lifetime has stood behind their product for that reason I am giving it 5! I love lifetime and a company that stands behind their products. I won’t buy anywhere else for my outdoor stuff.

Review from lifetime.com
Helpful?3P0YEOOSZR0K13914015074
May 12, 2019
Jenny
3 out of 5 stars review

Love this playset but rusted quickly

We love this playset but started rusting after a few months. It is two years old now and rust has taken over. Paying a little extra for stainless hardware would have made this a 5 star review. Unlike most playset, this is big enough for older kids, built sturdy, and super fun. A simple fix could give you a good 10 years out of set.

Review from lifetime.com
Helpful?3P0YEOOSZR0K13914015074
Sep 10, 2017
Illinois matt
5 out of 5 stars review

Couldn't ask for more!!!

I bought a swingset a little over a year and my swings rusted. They didn't question me or ask me to pay for shipping back like other companies. They just sent me new ones at no cost! I can't say enough great things about their products or customer service. If there is a lifetime product out there buy it and you won't be unhappy. They truely appreciate and value their customers.

Review from lifetime.com
Helpful?3P0YEOOSZR0K13914015074
May 1, 2020
MichelleK
2 out of 5 stars review

After 3 years it’s rusted through

We bought the set in December of 2016 and 2 years later parts of the tower were completely rusted through. I contacted costumer service and was told that rust was not covered in the warranty and I could purchase replacement parts. Now, things are worse and a piece under the tower has fallen off and I am concerned about the safety. I would have expected a play set at this price point would not start deteriorating so quickly.

Review from lifetime.com
Helpful?3P0YEOOSZR0K13914015074
reply from Reviews

We’re sorry to hear that your playset is rusting. Earlier versions of our playsets were built with non-galvanized, powder-coated steel, but we’ve since upgraded to galvanized steel for significantly improved rust resistance and long-term durability. This change was made in direct response to customer feedback, and we’re confident it will provide a better experience for future customers. If you purchased an earlier version and are experiencing rust issues, we want to help. Please reach out to our Customer Service team so we can work with you to make this right. They can be contacted through Live Chat on our website (lifetime.com) Monday-Friday, or over the phone Mondays, Tuesdays, and Thursdays at (800) 225-3865. They can also be reached by email at customercare@lifetime.com. Customer Service hours are from 7:00 am to 5:00 pm (MT). We appreciate your feedback and are committed to standing behind our products.

May 12, 2021
JDIR
1 out of 5 stars review

Every brace rusted out!

We just hit the 5 yr on this play set but we noticed last fall every brace under supporting the top section has completely rusted out. It is now unsafe for the grand kids to play on plus there is constantly pieces of rust falling off making it unsafe for them running around barefoot. I have not been able to get any help from the company, I would like new braces sent to us to replace them.

Review from lifetime.com
Helpful?3P0YEOOSZR0K13914015074
reply from Reviews

We’re sorry to hear that your playset is rusting. Earlier versions of our playsets were built with non-galvanized, powder-coated steel, but we’ve since upgraded to galvanized steel for significantly improved rust resistance and long-term durability. This change was made in direct response to customer feedback, and we’re confident it will provide a better experience for future customers. If you purchased an earlier version and are experiencing rust issues, we want to help. Please reach out to our Customer Service team so we can work with you to make this right. They can be contacted through Live Chat on our website (lifetime.com) Monday-Friday, or over the phone Mondays, Tuesdays, and Thursdays at (800) 225-3865. They can also be reached by email at customercare@lifetime.com. Customer Service hours are from 7:00 am to 5:00 pm (MT). We appreciate your feedback and are committed to standing behind our products.

Apr 12, 2015
Momof5
5 out of 5 stars review

Amazing Play Set

We have had this play set for a year now. Our kids (and the neighborhood kids) all love playing on it. We compared this to the other play set available and picked this because there was no huge gap between the climbing wall and the play set floor for children to fall down. we also like the look of the play set and that it is different then all the others out there. Other reviews have complained about the top step of the ladder, Our 2 year old twins are small and have both never had a problem with climbing up. We have no complaints about this at all. Hands down the best purchase we have made for the kids. We had no problems with the installation. My husband and I put it together in a Saturday (I am not handy at all). We did put some things together ahead of time so it would go faster (the roof, the ladder, the rock walls...). As long as you read the instructions and make sure you have the right parts it goes smoothly. Our kids love it!

Review from lifetime.com
Helpful?3P0YEOOSZR0K13914015074
Jun 23, 2017
nanabanana
5 out of 5 stars review

The perfect playset tthat will be around for many years!

We purchased the playset for our 5 year old granddaughter 12 days ago. My husband and son assembled it over the course of roughly 13 hours. It was well worth their time as once our granddaughter saw it, she was thrilled! She absolutely loves that there are two swings so someone else can swing with her. The play tower is a huge hit with her too! With her imagination the tower may one day be a castle and the next day a library when she can spend hours looking at books. The first time she went down the slide, she ended up on all fours so parents be aware and alert your children to be extra careful until they get the grasp of going down the slide. When searching for a playset, my husband, son and I all knew we didn’t want a wooden one because of the ongoing maintenance required and risk of splinters. Our 5 year old granddaughter even told us she didn’t want a wooden playset because she gets splinters when playing on them. As soon as we found the Lifetime Adventure Tower Playset, we knew our searching was over as we had found the perfect playset! This playset is going to be around for many years. Well worth the money!

Review from lifetime.com
Helpful?3P0YEOOSZR0K13914015074
Apr 9, 2020
J2002
5 out of 5 stars review

Amazing!

I bought this a week ago, and it’s amazing. My kid loves it! I did break a few bolts putting it together, called customer service, and they had more sent out to me. A couple days shipping, but ended up not using them all. Great service overall by everyone I interacted with. It did take a few days to put together.

Review from lifetime.com
Helpful?3P0YEOOSZR0K13914015074
Jul 23, 2017
KatieC
5 out of 5 stars review

Hours of Fun

[This review was collected as part of a promotion.] We bought this playset last year and it has provided hours of fun for our boys ages 6 and 4! The playset itself is very sturdy and my husband said it wasn't hard to put together! We also love the no maintenance part of this playset! I would definitely recommend this!

Review from lifetime.com
Helpful?3P0YEOOSZR0K13914015074