Customer reviews for Samsung 7.4 cu. ft. Gas Dryer with Steam Sanitize+ forMember photos









+73 images
STOP!!! STAY AWAY!!! DO NOT BUY
I would stay away from this product! Samsung makes great TVS but shotty dryers. I bought this and it lasted a whopping 3 MONTHS that is right you read that correct ONLY 3 MONTHS!!!! stopped drying and would not get hot to save its life. When I put in the error code it doesn't exist in the system even after talking with Support, they can't find the error code which is beyond me considering they program all the codes. Samsung should be ashamed of themselves for putting out subpar product! again, I WOULD NOT BUY this product stay away buy LG or really anyone else other than Samsung for that matter.
Hello, We know how disappointing it is to have a dryer that is not heating and displays an error code. We're here to assist. We suggest checking the link below to troubleshoot the dryer that does not heat or dry. The first link has another resource for the unit's cycles, settings, features, and error code guide. The second link is a video you may watch from start to finish. The dryer has no heat at all: https://www.samsung.com/us/support/troubleshooting/TSG01000999/#dryer-has-no-heat-at-all What to do if your Samsung dryer isn't heating or drying?: https://www.youtube.com/watch?v=LibK_OLFH4Q You may also refer to page 54 of the user manual for other solutions when the dryer does not heat/dry. https://downloadcenter.samsung.com/content/UM/202312/20231228084543614/OID64579_IB_DV7500C_EN_231222.pdf Lastly, we have included a guide to learning the suggested laundry load size of Samsung dryer to get the best result. The best laundry load size for your Samsung dryer: https://www.samsung.com/us/support/answer/ANS00080262/ If you have further questions or inquiries, these are the platforms that you can reach in the future: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us Please provide us with this reference number (1147968101) to help our team pull up your information when you message us. Thank you. -Angelica
What's happened to the dryer drum?
I recently purchased the Samsung 5.5 cu.ft. Speed Wash Washer and matching 7.4 cu.ft. Smart Gas Dryer w/ Steam, but when I opened the dryer door and saw how small the dryer drum was, I knew instantly that something wasn't right. I made this purchase knowing full well, what to expect because, I just left a home where I used the same Samsung Washer and Dryer for nearly 5 years, minus the Steam feature on the Dryer so, I'm very familiar with the pair. Moreover, that's exactly why I purchased them, I was really pleased with the features and load capacity of both the washer and the dryer. Is there anyone else out there who wonders the same or, should I direct this question to Samsung? Samsung did you change the capacity of the dryer to commodate the steam apperatus, or to Sam's Club, did I receive the wrong dryer? Either way, I have tried to make the best of it, but I can't put a full load from the washer into the dryer because it just doesn't fit. Please help.
Nonna Rie, we understand your concern about your dryer's drum size. We want to speak with you directly to discuss this matter and assist you in providing the help you need.<br /><br />Please see this link to your user manual for tips and tricks on loading your dryer. Turn to page 37, "Sort and load."<br /><br />Manual<br />https://downloadcenter.samsung.com/content/UM/202312/20231228084543614/OID64579_IB_DV7500C_EN_231222.pdf<br /><br />Please feel free to get back to us via the following options:<br /><br />1. Facebook Messenger: http://m.me/samsungsupport<br />2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513<br />3. Samsung Community: https://u.community.Samsung.com/t5/Samsung-Community/ct-p/us<br /><br />When you message us, please provide us with this reference number (1148638054) to help our team pull up your information.<br /><br />Have a great day.<br /><br />^Camille
Dryer doesn't fully dry clothes
This dryer has poor sensors and functioning and does not dry clothes well. No matter what cycle I use, or what settings I pick, the clothes come out wet or damp and take a really long time to get there. Even on the "extremely dry" setting. I've had the machine for a couple weeks and tried out all kinds of loads - clothes, sheets, towels - and it's the same issue with everything. Also, I partially bought this dryer because I thought you could control it (meaning turn it on and off) from the app. You cannot. It will just show you how long is left and let you know when it's dry. I'm considering returning the dryer. :(
Hi there, The dryer goes hand in hand with your washer. Let's get the information you need to ensure your dryer provides the best performance. The links below will help ensure your dryer completes a cycle and guide you in getting dry clothes after each cycle. Please select the scenario that best fits your situation and learn more by watching the embedded video and checking the hyperlinks. Clothes are not dry after using Samsung dryer: https://www.samsung.com/us/support/troubleshoot/TSG10001001/ Should you need more assistance with the dryer, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us Please provide us with this reference number (1149563352) to help our team pull up your information when you message us. Have a great day. -Ernest-
Huge Dryer
[This review was collected as part of a promotion.] This Samsung 7100 series dryer is very impressive. It has an extra large tub that has helped up reduce the amount of loads of laundry with our large family. The button layout is easy to understand, and the cycles are very easy to navigate. I like the door design because it can be set to open from the left or the right side. I really like the design of the lint trap. It's very efficient and will help prevent a lot of lint from getting into your dryer vent. This dryer has a steam/sanitize function that we have used several times already. It is especially useful for refreshing your clothes when you forget to get them out after the cycle is done. We intentionally left a load of scrubs and dress shirts in the dryer overnight and then the next day used the "Refresh" steam cycle and it took the wrinkles out of the clothes with ease. The smart things app was a breeze to setup and get running. There is a QR code that you can scan on the front of the dryer and it takes less than a minute to get working. The app tells you how much time is left on your cycle and has lot of helpful information like "Dry Recipe" which will help you pick a dry cycle depending on what clothes you are wanting to dry. The only critique I can find on the dryer is that the top is slanted and not flat. I guess the bright side is you won't have your dryer become a magnet for everything that comes into your house. Overall, I am thoroughly impressed with the dryer and have run it through about every cycle and option, and it has succeeded with flying colors. I am very happy with the purchase and would purchase it again.
Quiet, and awesome features!
[This review was collected as part of a promotion.] I honestly wish I'd replaced my old dryer a lot sooner once I got this! He never really know loud and worn out your old dryer is until you get a new one that's quiet and amazing! It's got great features and it's super easy to use. Love!
BAD BUY SKIP
This machine has problems with the drum, mines spins so recklessly it cracked the drum on the inside and Samsung is soooo great that the won’t fix it without a $140 inspection fee on top of the cost of product and labor for getting it fixed. So 0/100 DONT RECOMMEND
Hello there, We are saddened by the state of your dryer's drum. We want to speak with you more about your experience and determine what steps can be taken to help with your Samsung dryer. Please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Please provide us with this reference number, 1149537141, to help our team pull up your information when you message us. Have a great day. -John
Love this dryer!
[This review was collected as part of a promotion.] This dryer works wonderfully! I love that it's connected to my smart things app and I am notified when a load is done! Helps me stay efficient on laundry day and keep the loads going! It has holds a lots of clothing and is super quiet when running!
Excellent and good looking washer
[This review was collected as part of a promotion.] Samsung washing machine has exceeded my expwctations. I knew it was going to outperform my outdated washing set, but this one is sowething else. I love how it looks, its height, I am tall so the fact that I don't have to bend down to load it is very important. The clear lid, that lets me see what's going on inside. The capacity is amazing. No more splitting my laundry to 10 laods, I can do all the same color laundry in one load. The number of settings is impressive as well. I have only tried a few so far, but hoping to test them all soon. The only thing that could use some improvement would be the shelf for laundry detergent. It seems rather flimsy and difficult to reach. Overall though, love my new washing machine!
Great Dryer
[This review was collected as part of a promotion.] This dryer definitely left me impressed and happy. I love that it's very room for starters. I also love that it drys your clothes quickly and most importantly quietly. You can also use the smart things app. I highly recommend this dryer, you'll be happy once you give it a try.
Excellent product!
[This review was collected as part of a promotion.] This product is excellent! It's large capacity holds big items such as king bedding, comforters or a number of large towels, etc. The settings are simple and easy to use and there are so many options to choose from! We love the fact that there's an app on our phones to let us know how much time is left to dry and when it's done. We definitely would recommend this dryer to everyone!








