Customer reviews for Samsung 7.4 cu. ft. Gas Dryer with Steam Sanitize+ forMember photos
+71 images
Just not as reliable as they used to be.
We bought the washer/dryer combo about 6 years ago. Washer still working great, dryer started having controls problems after 3 years, where the cycle wouldn't continue. The plastic lint trap area near the door also warped and allowed clothes to catch/rip around year 4 needing repairs. year 5, the dryer became really loud and couldn't keep loads balanced and now, the housing near the drum is damaged and the dryer is no longer usable. Also, drying took longer and longer around year 4 and with the controls, we had to set the timer manually because the pre-programmed load settings wouldn't continue. also, the door latching mechanism wore out around year 5.
Hello, We know how it feels to have an appliance that doesn't work as expected after a few years. We recommend contacting us via the options below to speak with a live representative to assist you better with what occurs with your unit. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us 4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG) Thank you. -Angelica
Samsung continues to amaze me
[This review was collected as part of a promotion.] Samsung continues to amaze me with all their new technology. I have the new 7.4 cubic foot smart electric dryer with pet care. It has a steam sanitizer and of course, it connects to the smart things app which is fantastic because I can start and stop my Cycles with a touch of a button. This has 12 preset dry cycles, and nine downloadable dry cycles, the dryer door can be made reversible to accommodate your laundry room, it has five temperature settings and five drying levels. I love the team sanitizer feature, this helps to eliminate up to 99.9% of germs and bacteria on clothing. The sensor dry optimizes the time and temperature to keep your clothes from being damaged by heat. The vent sensor and lint filter indicate when your dryer is operating safely and efficiently. Everything that Samsung touches right now absolutely amazes me, they keep raising the bar every time they come up with a new product.
What's happened to the dryer drum?
I recently purchased the Samsung 5.5 cu.ft. Speed Wash Washer and matching 7.4 cu.ft. Smart Gas Dryer w/ Steam, but when I opened the dryer door and saw how small the dryer drum was, I knew instantly that something wasn't right. I made this purchase knowing full well, what to expect because, I just left a home where I used the same Samsung Washer and Dryer for nearly 5 years, minus the Steam feature on the Dryer so, I'm very familiar with the pair. Moreover, that's exactly why I purchased them, I was really pleased with the features and load capacity of both the washer and the dryer. Is there anyone else out there who wonders the same or, should I direct this question to Samsung? Samsung did you change the capacity of the dryer to commodate the steam apperatus, or to Sam's Club, did I receive the wrong dryer? Either way, I have tried to make the best of it, but I can't put a full load from the washer into the dryer because it just doesn't fit. Please help.
Nonna Rie, we understand your concern about your dryer's drum size. We want to speak with you directly to discuss this matter and assist you in providing the help you need.<br /><br />Please see this link to your user manual for tips and tricks on loading your dryer. Turn to page 37, "Sort and load."<br /><br />Manual<br />https://downloadcenter.samsung.com/content/UM/202312/20231228084543614/OID64579_IB_DV7500C_EN_231222.pdf<br /><br />Please feel free to get back to us via the following options:<br /><br />1. Facebook Messenger: http://m.me/samsungsupport<br />2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513<br />3. Samsung Community: https://u.community.Samsung.com/t5/Samsung-Community/ct-p/us<br /><br />When you message us, please provide us with this reference number (1148638054) to help our team pull up your information.<br /><br />Have a great day.<br /><br />^Camille
Dryer
[This review was collected as part of a promotion.] Its a great dryer, but within 7 months from purchase I have had your repair techs tried to repair it 4 times I hope this will be the last
Okay
[This review was collected as part of a promotion.] Simple to use. Sensor is kind of okay.when it turns off some bigger items like towels are still a little damp. I try to put it in again and just turns off immediately still damp
Hi Jymiya, We know the convenience of having a dryer in our home. Let us help. Please see the link below for the steps if the clothes are not fully dry after using the dryer. You can select the nearest issue, then watch the video and click on all the embedded words inside the article. https://www.samsung.com/us/support/troubleshoot/TSG10001001/ If, after following the steps, the issue persists, we highly suggest contacting us directly. Please feel free to reach us via the options below, as we look forward to assisting you in the best possible way. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1147375842, which will help our team pull up your information. ^Rainly
Very quiet
[This review was collected as part of a promotion.] Very large capacity and very quiet. Smartthings connected immediately and has been a game changer knowing when cycles are complete and being able to start remotely.
Washer and dryer.
It’s the worst washer and dryer. The clothes are always sopping wet coming out of the washer and the dryer takes forever to dry. More than sorry we bought it🤬
Hello, We understand that your overall experience with the washer and dryer can be disappointing. Let us help. Below is a link with troubleshooting steps when the clothes come out of the washer soaking wet. It also includes other resources about the suggested laundry load size and the washer cycles. Samsung washing machine won't spin or won't stop spinning: https://www.samsung.com/us/support/troubleshooting/TSG01000997/ Here is a link to troubleshooting steps for when your dryer takes too long to dry. The link also provides resources for cleaning the dryer, testing vent blockage, checking for error codes, and reviewing your dryer's cycles, settings, and options. We recommend checking these resources and watching the attached video guide from start to finish. The dryer cycle takes too long: https://www.samsung.com/us/support/troubleshooting/TSG01000999/#dryer-cycle-takes-too-long Should you need further assistance, please feel free to get back to us via the following options below: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us Please provide us with this reference number (1147210782) to help our team pull up your information when you message us. Thank you. -Angelica
Clothes feel great
[This review was collected as part of a promotion.] Never have an issue with this dryer! Clothes come out perfect with all the various drying settings
Excellent Dryer
[This review was collected as part of a promotion.] This dryer is great! It is quiet and it does a great job. I love that I can control it with my phone. It has more features than I will ever use. And the price is great too! Highly recommended!
Alwasy use time dry
[This review was collected as part of a promotion.] Be sure to use time dry. The dryness feature seems to stop my clothes before they are actually fully dry.
Hi Alexandria, Thank you for reaching out about your Samsung dryer, model DVE55CG7100VA3. We understand how important it is to have your clothes completely dry after each cycle. To address your concern, we recommend utilizing the "Time Dry" setting. This feature allows you to manually adjust the drying time according to your needs, which can help ensure that your clothes come out fully dry. Please see page 41 under the "Control panel" section on steps changing the dryer time selection. Here’s how to use it: Select the Time Dry Option: Turn the cycle selector knob to "Time Dry." Set the Desired Time: Based on the load size and fabric type, choose a drying time that will adequately dry your clothes. Start the Cycle: Press the start button to begin the drying process. The links below will help you ensure that your dryer operates properly. Please select the scenario that best fits your situation and check the hyperlinks to learn more. Dryer not drying clothes: https://www.samsung.com/us/support/troubleshooting/TSG01000999/ Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number (1147572144) to help our team gather your information. Have a great day. ^Charles