Bought this steamer awhile back and it has been great. Heats up pretty quick, I can plug it in and get it started, do my vacuuming and sweeping, then come back and it's ready to go. Pro tip - Use distilled water, and it'll happily keep eradicating grime with righteous fury! Also, detailers, it's a great bang for buck unit! Great for ppf and everything else you would typically use it for.

Quite happy with my steamer. It doesn’t eliminate grout darkness or burnt grease stains as easily as I thought. Perhaps it takes a number of goes. The floor pad also gets quite wet after a while so it’s good it comes with multiple pads. Finally, one of the reasons I chose Dupray over Kärcher is the locking mechanism for the brushes — I’ve experience the twist locks being ineffective on department store steam cleaners and wanted to stay away from it. While Dupray’s attachment mechanism has worked really well, it has come off at least once for me. All that said no regrets — I still find Neat to be a good investment and a must have.

I wish I had known about this years ago. My Neat Steam Cleaner came yesterday afternoon and I have been putting it through it's paces ever since. So many uses. My bathroom has never looked cleaner! The steam just seems to make the tile sparkle. I can't wait to try it all through my house. Thank you, Dupray.

I bought this to help assist and break down built up gunk in every appliances. First personal steamer ever used and I can say this thing works. Not sure how it compares to a professional grade one but this does justice. Cleaned up kitchen tile grout that's been caked on for years. A little elbow grease and a couple passes over the grout to loosen it up at first (with the copper brush [visually check to make sure it doesn't scrape your tiles, wasn't an issue for mines]) and follow up with a few more steam passes. Then wipe up with microfiber towels or mop it up. Clean! Works well on kitchen cooking oil stains as well. Not so much on super grease stains but it does help melt it up a bit. Steam heat isn't burning hot, I can put my hands about a foot in front of Steam for a certain amount of seconds, wouldn't recommend. Hose long enough to reach top of bed to kill any bed bugs or refresh your bed and pillows. Also portable enough to use it to clean interiors of vehicles. From carpet stains to wood-grain and vents. Don't really have to worry about water build up as steam evaporates, so just wipe with microfiber. Comes with a good amount of useful accessories. Cord wind up is tucked at bottom, makes it easy to roll up. Easy turn on/off, about 5-10mins warn up. Simple! *I recently got an email showing the new Neat Plus and the refill on the fly while not having to turn off feature would be the only reason for me to go with the new version. I'd have most definitely bought the Neat Plus instead of my current steamer if that option was available at the time. Neat Plus would be the way go if you are debating over this older version or going with the newer model. 100%

This steam cleaner is Awesome, with a capital A!! I’ve always hated cleaning and now I have MS, so I hate it AND it’s hard for me to do :/ This little thing has changed my cleaning game- its so easy (no intense scrubbing) and fast! And no chemicals needed for others out there with chemical/fragrance sensitivities. As a bonus, it clears my sinuses out while I clean ;) I do not know where this has been my whole life. A game changer!!!!! I’ve literally cleaned everything possible in my house over a month’s time (would normally take me a year!). Even when something looks clean, you clean it with this and see so much more grime come out of all the little crevices. I will never clean another way!

I received my NEAT steam cleaner and I have to say It has surpassed my expectations! I got it to work right away and cleaned things that I didn’t think would look cleaner! The machine does wonders on grout. My tiles look like just installed. The only problem is it comes with only one brass brush and after I have clean the tiles on the first floor the brush is worn out and can not be used anymore(hopefully can purchase extra brass brushes) The water reservoir can last an hour of steaming, and it works really well. All in one, it’s well priced for such a powerful and effective machine, I wish I had heard of it sooner. Very happy customer, thank you, Dupray!!!!!

Use this thing every chance I get! Floors, furniture, stove/oven, windows, walls, adhesives…there’s nothing I won’t blast with some steam! Love getting everything cleaned up without harsh chemicals. I only wish it’d come with a metal bristle brush to give it a roll on my grill grates

I bought this device in Nov 2019, the machine broke down in February 2020. The after-sales service replaced it for me without difficulty. The new machine works well. The water heats up quickly in about 10 minutes. On the other hand, it is necessary to remember to descale it often. otherwise, the steam could be blocked in the pipe. I had called recently for technical advice on this subject, I was very well received on the phone and the after-sales service is very friendly and very efficient. I'm happy with the product, I'm currently using it every day to disinfect my clothes when I get home (Covid19 situation). I have recommended this device to my neighbors as well.

this little machine saves lots of time and no doubt about it DOES A GREAT JOB! - and also would like to add - had a few questions - spoke with Nilan from Dupray customer service and gave me all the answers i needed - a real expert! Thank you Nilan! - a super great product and great service! i highly recommend this product

I bought this item 5 months ago after my niece let me try her steam cleaner (not a Dupray). Her machine had limited capabilities so I set out to find a machine with attachments that would allow me to do the walls & especially the ceiling. I could not find it in store and even purchased a machine thinking that what I wanted did not exist. I then found this machine and ordered it. I returned the other machine and waited for my Dupray to arrive. It met my expectations & more. The extension hose to do walls and floors was just what I was looking for and I was pleasantly surprised to find alot of other attachments. I have been using it since and it does not disappoint. I wanted to test it, so I vacuumed and mopped my floor and then used my Dupray. The cloth was almost black. I did not realize how much dust & dirt regular mops & even expensive vacuum cleaners leave behind. Very satisfied.