I knew this would be the best mattress in the store, but was I willing to fork over what it cost? Took me 4 years to be completely fed up with current mattress and take the jump. I should have done it sooner- first night on the mattress was unexpected comfort. Rested in the morning, very few turn overs in the night. No back pain and no stiffness. I have the firm, but it is more like a medium and it's perfect. It does have a chemical smell that I expect to go away soon- I don't care- it's a great mattress.

On 09/10/22 I purchased a Sterns & Foster "handcrafted" Lux Estate Hybrid Pollock King size mattress. I purchased the expensive mattress because it's promoted as premium brand with a "sleep worry-free for a decade" 10-year warranty. I also liked the 90-day sleep trial as I have a back injury and needed to make sure my back could tolerate the new mattress. Turns out I loved it. I loved it so much I convinced my parents to buy one of their own. Fast forward to 04/10/23. (Just a little over 6 months later.) The work that the "master craftsmen" did to stitch the mattress cover was coming apart. I filed a warranty claim and was emailed a response that tells me physical abuse and damage including cuts and tears to fabric aren't covered. First off, the mattress wasn't abused, and it wasn't a cut or a tear - the stitching was coming apart at the seam in multiple areas. When I called customer service at (800)697-3249 I was told there's nothing that could be done and was refused transfer to a manager because "the decision had already been made". This is not the answer I expect from a representative of a high-end product. Honestly that's the worst answer a customer service representative can tell someone who is having problems with any product. I purchased this mattress based on the reputation of Sterns & Foster. I told the rep that I was considering finding every single website I can that advertises this mattress to leave negative reviews because the Sterns & Foster website specifically sells this product with the marketing that it is "stitched to perfection". He told me if that's what I feel like I should do - then I should do it. I let him know that I would contact the corporate office first and give Sealy another chance to resolve this concern with my mattress. I'm really surprised that Sealy would treat customers in this manner. I took a chance buying an expensive mattress because I believed that premium products are better made and I also believed that I wouldn't have any issues, now that I do it's quite disappointing. Worse than disappointing, the marketing is deceiving when the website says that the 10-year limited warranty covers "all parts of the mattress". Fast forward and I feel like I am becoming The Princess and the Pea. After writing a letter & complaining directly to the corporate office my issue was sent to the warranty escalations team who authorized replacing the mattress. On May 18, 2023 a new king size Sterns & Foster mattress was delivered to my home and the other taken away. From the first night I could tell that the new mattress did not compare to the old one in any way. I wanted to give it a little time to see if my partner also felt the same way. I checked the website and realized that the Lux Hybrid doesn't even come in the Pollack or in cushion firm anymore - just soft, medium, and firm. I never received any sort of receipt or invoice from Sterns & Foster telling me what my replacement is, but the sleep quality is nowhere near what I was used to on the previous mattress. I absolutely LOVED the first mattress and If I had ANY idea that I would be sent a completely different replacement I would have sewed the stitching that was coming apart myself rather than send it back! After reviewing the website lately, I find the new Lux Hybrid mattresses don't have the row of microcoils that the first did when I ordered it last November and I believe this is the reason it feels so different to me - because it is made fundamentally different now. I am really surprised that the warranty escalations team would not warn me of the changes to the models before offering to replace the other. I feel like I am stuck between a rock and a hard place as the delivery personnel told me that the mattress they took away would be shredded. What a waste! Other than the stitching issue it was a perfectly good mattress and one that I would much rather have than the new one that Sealy sent. And it's not just that the replacement mattress is firmer; I can feel every time my partner moves, and its hotter - I have to kick the covers off at night when I am overheating. The other one simply had a stitching issue. Now Sealy has told me there's nothing else they will do as they claim the replacement mattress sent was identical to the first. What a cheap rip-off. I even purchased a new queen-sized Sterns & Foster mattress for my guest bedroom when Sealy stepped up and said they would replace the first. I wish I would've waited, I now believe Sealy has no intention of treating their customers right.

We got the mattress for less than a year and its already sagging. We have tried to communicate with the service department and all they refused to exchange the mattress because its not curvy enough. This is ridiculous and its causing psychological issues that we cant even fall asleep properly. We are so disappointed in both the quality of the mattress and the service!

The structure of the mattress deteriorated in less than one year. When I sat on the edge, the edge sank about half way down. The area where I normally slept developed a valley such that my girlfriend said she felt like she was entering a valley. Unfortunately since the mattress sprang back to its original level when no one was on it, the warranty dept refused to provide any help. So I discarded it. Poor quality and disappointing level of customer support.

Mattress arrived defective and i cannot make it to the store near me i went to. I went through there warranty process. It got approved. But they refuse to send me a direct factory mattress from them. I dont understand how am i suppose collect on my warranty. If i cant make it to the store. I would choose a different company that is actually helpful. This is fraud .

[This review was collected as part of a promotion.] I've had this mattress for about a month now, and I am surprised at just how much I love it. I wasn't looking for a new mattress; I was okay with the one I had. And then I got this Stearns & Foster. Wow, what a difference! I've had three back and one hip surgery and I was used to never being completely comfortable sleeping. This mattress has the perfect amount of firmness for my back. This past month I've gotten the best sleep I've had in six years. I love it and will never go back to another mattress.

This mattress is nicely made. But my lower back hurts. So do my hips. I cannot lay down on my hips at all. It hurts when I lie down on either my left or right hip. I do not recommend this mattress if you have hip pain. I am 5 feet 5 inches tall and weigh about 225lbs. I got the soft lux hybrid after trying the firm reserve, which was horrible because it gave me a lot of additional hip and lower back pain after trying it out for three months. I realize now that I'm not too fond of memory foam and wish I had never purchased this mattress.

This mattress is worth every penny!! I have issues with my back and have went through several mattresses, finally invested in this mattress and I'm so happy I did. Never slept better! I can't say enough about this mattress. Please try one out, you will see for yourself.

My wife and I are on our second Stearns and Foster mattress. The first failed under warranty luckily and was replaced with our current mattress. Our experience with our current mattress is the same. Both sides have indentations and valleys that create a poor night's sleep. My wife is under 110 ponds and I am around 175 so I dont think our weight is an issue. Customer service will not replace this mattress stating "it is still within limits". By the way, this mattress is only 3 years old. Our next mattress will not be a Stearns and foster.

[This review was collected as part of a promotion.] I received this Sterns & Foster mattress for free to review through BzzAgent. The Stearns and Foster Reserve Soft Pillowtop is substantially heavier and thicker than the current mattress I was using. It looks and feels luxurious. The mattress feels soft but it doesn't sink in when I lay on it. I wake up with no back pain. I would replace all my mattresses if I have the means. I would definitely recommend this brand to friend and family.