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Customer reviews for Member's Mark Deluxe 4-Burner Grill Island with Griddle for
Member's Mark Deluxe 4-Burner Grill Island with Griddle
4 out of 5 stars
stars
66 ratings35 reviews
  1. 5 stars52% (34)
  2. 4 stars26% (17)
  3. 3 stars9% (6)
  4. 2 stars3% (2)
  5. 1 star11% (7)

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Showing 1-10 of 35 reviews
Mar 9, 2024
Dorgon
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Good service

My grill came with a damaged top, I was sent another top and it was damaged as well. Finally sent another and it arrived in good shape. I have no complaints, especially since it was marked down to $999 from $2200 with free shipping.

Helpful?1PFBPG477ABT13910566162
reply from Member's Mark Team

We apologize for the inconvenience, Dorgon, and we genuinely appreciate your 5-star review despite the dented tops.

Sep 15, 2023
Dawn
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Beautiful Grill

This grill is absolutely perfect for our new patio. Looks beautiful with the stone on it! We haven't had the opportunity to grill on it yet, but so far we love it!

Helpful?1PFBPG477ABT13910566162
reply from Member's Mark Team

Thank you for the recommendation and excellent rating, Dawn!

Mar 18, 2024
JCircs
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Good deal

Seems like a solid setup for the price paid. Hope it lasts as long as our last Members Mark grill

Helpful?1PFBPG477ABT13910566162
reply from Member's Mark Team

Thank you for the 5-star rating, JCircs, and for sharing the picture of your beautiful setup!

Mar 1, 2024
Karthick
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Worth the product for the discounted price

It's looking awesome. Works great. The counter top looks like concrete but it is not and bricks looks like original but they are not. They are fake as mentioned in the description, so handle with care.

Helpful?1PFBPG477ABT13910566162
reply from Member's Mark Team

Thank you for the excellent feedback and 5-star rating, Karthick! Happy grilling!

Feb 1, 2024
Jes
4 out of 5 stars
4 out of 5 stars review

Verified Purchase

ITS A BEAUT

Don't know why some people wrote a low star review on the product, considering a lot of complaints are shipping related but not rated on product performance/look. We did receive a damaged product and can see it is shipping related BUT called customer support right away and within minutes had a replacement product on the way. We weren't looking for a fridge or sink and this fits right into our budget and the area where its located. LOVE LOVE that this is a griddle/grill combo along with the rotisserie and a very nice look. The "trash" area I feel is kind of empty space and could be more useful to have some sort of storage or something along those lines. We are customizing on our own to have a pull-out drawer instead of the trash can. Overall, we are happy with this product and not only does it look good but provides many options for outdoor entertainment.

Helpful?1PFBPG477ABT13910566162
reply from Member's Mark Team

Thank you so much for this terrific review and rating, Jes! We appreciate your great feedback and are glad you had a positive experience with the support team.

Sep 20, 2023
Joe
4 out of 5 stars
4 out of 5 stars review

Verified Purchase

Nice BBQ

The item looks great, well-constructed, and works great. It had a chip about 1 inch by 1/4 inch on the stone top and it was missing a couple of the leveling feet. They are shipping them. I informed them of the chip, but they did not have any remedy. There was some chip fill that is supplied. Overall happy with the purchase.

Helpful?1PFBPG477ABT13910566162
reply from Member's Mark Team

We're glad you are happy with the grill and customer service, Joe! Thank you for the great feedback and rating!

Nov 6, 2023
Summer
4 out of 5 stars
4 out of 5 stars review

Verified Purchase

Great item, bad hassle

Product itself is great but after 3 deliveries, two broken products and 2 months later, we finally have a grill. This has been the worst experience ever. The delivery company sams uses is shady. Non english speaking at all and the truck was smoking so bad in my front yard, i thought it was going to catch fire. They cant read english either so my first grill was delivered on its side with two other deliveries on top of it where it clearly states on the 500 lb box, "Do not lay on side or stack on top". It was delivered in a million peices and they just looked at each other. I had to google translate that i was not accepting delivery. Horrible experience

Helpful?1PFBPG477ABT13910566162
reply from Member's Mark Team

We are sorry for your delivery experience, Summer, and have passed this along to the appropriate team.

Dec 29, 2023
Tim G
4 out of 5 stars
4 out of 5 stars review

Verified Purchase

Good Outdoor Kitchen for the Price

The grill works well and looks even better. Arrived very well packaged and thus no damage as I read in some other reviews. I wasn't looking for a sink or a refrigerator, so this setup met my needs. It would be nice to have some lights inside the grill and on the knobs which higher end grills seem to have.

Helpful?1PFBPG477ABT13910566162
reply from Member's Mark Team

Thank you for the great rating and feedback, Tim!

Dec 24, 2023
Dwander501
3 out of 5 stars
3 out of 5 stars review

Verified Purchase

Damaged outdoor grill

Grill arrived damaged. Working with their service department right now.

Helpful?1PFBPG477ABT13910566162
reply from Member's Mark Team

We are sorry your grill arrived damaged and we hope the issue is resolved quickly and hassle-free.

Apr 15, 2024
LEO
2 out of 5 stars
2 out of 5 stars review

Verified Purchase

Great grill, horrrible cunstomer service.

Love the grill but it showed up with the pallet for one of the boxes smashed underneath. Problem is the adjustable legs are in those bottom wooden compartments and one was missing. Emailed customer service, sent reciept ect. It been 3 weeks no replacment or any addition information. I am using a landscape blocknstone under it at present. For a griĺl of this cost customer service should not be an issue.

Helpful?1PFBPG477ABT13910566162