We're disappointed to hear about your experience, Alfreda, because we always want you to be protected when using our underwear. We can assure you that what you've described certainly isn't indicative of our high quality standards, and we'd like to see how we can try to help. When you have a moment, please give us a call at 1-877-413-3736 Monday–Friday from 8am-5pm CT so that speak to you personally about what happened. Thanks, and we look forward to connecting with you soon.

Hi Nancy, we appreciate you giving us a try but we want you to have a quality product that you can rely on. We're sad to hear about what happened and we want to learn more and see how we can help you. Please hang onto the packaging and reach out to us at 1-877-413-3736 (available Monday–Friday from 8:00 am – 5:00 pm CST). We hope to hear from you soon.